AIS Investor Services, Senior Associate

at  State Street Corporation

WHO WE ARE LOOKING FOR

The role holder will be part of the Investor Services TA operational team responsible for the quality review and end to end investor servicing including on-boarding, payments, cash management and investor reporting.

EDUCATION & PREFERRED QUALIFICATIONS

• Degree in Finance and/or Business Related area or relevant working experience.
• 3-5 years Investor Services/Fund Administration/AML/TA experience (preferable Private Equity and Real Estate) with at least 1 year’s supervisory experience (or second level review experience).
• Proficient in Microsoft Office applications in particular Excel.
• Good working knowledge of TA activities and processes
• Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure.

WHAT YOU WILL BE RESPONSIBLE FOR

• Conduct Investor On-Boarding and subscription agreement reviews in accordance to TA standards.
• Acting as a point of contact for assigned Clients in relation to answering and assisting efficiently with all TA related queries/Issues.
• Ensuring daily, weekly and monthly deliverables are met in accordance with internal controls. Day to day processing of Investor TA reviews to ensure quick and effective Quality Assurance review and approval:
• Development and maintenance of strong client relationship
• Possess and continue to developing an in depth knowledge of all internal policies and procedures including all operational procedures used during the TA reporting process
• Responsible for monitoring and tracking Client communication in all shared mailboxes and assisting Clients with AML queries.
• Identify key priorities within the team on a daily basis act appropriately to ensure delivery of all tasks.
• Actively manage day to day relationship with Client contacts, Relationship managers and Compliance team, escalating issues to their Manager when required.
• Preparation and distribution of AML reports.
• Act as a point of escalation for the team for technical and client queries providing an efficient and swift service to Investors.
• Foster and act as a role model to build risk awareness within the team.
• Proactively seek greater productivities in the team through process improvements & automation where applicable.
• Participate in department wide training efforts - draft and deliver training course and facilitate ’on the job’ training.

These skills will help you succeed in this role

• Experience in working on deadlines, ability to prioritize and multi task, well-organized, efficient, sensible, mature and work calmly under pressure