Alibaba Cloud-Business Operation Expert (Key Account)-Kuala Lumpur, Malaysi

at  Alibaba

JOB DESCRIPTION

1. Strategic planning: Participate in the formulation of long-term strategic account plans for key customers, design customized corporation models to meet the needs of each key accounts in different industries.2. Goal setting and progress management: E2E process management,Support business to achieve goals. Build predictive models to quantitatively and qualitatively analyze the performance of business teams, key customers, etc.3. Monitor the external market: by observing market trends and competitors, find out the growth point of the business and the planning direction of the business, in order to maximize market growth. Report to management on market demand, competitive dynamics and customer satisfaction.4. Improve the efficiency of internal organizational processes: Through insight and analysis of the needs and problems raised by frontline and customers, market-oriented acceleration and optimization of the company’s internal resources, processes and capabilities will be promoted to build the differentiated competitiveness of Alibaba Cloud.5. Project management and coordination: Track project implementation to ensure on-time delivery.Coordinate internal teams (e. G. Technical support, finance, etc.) to resolve customer issues. Manage the progress of customer projects and ensure the progress of projects.6. Precipitation and replication: summarized the key success factors on the key accounts, and replicate within the organization to promote the scale effect.

Please refer the Job description for details