Alizent - Product Expert

at  Air Liquide

HOW WILL YOU CONTRIBUTE AND GROW?

The Product experts interface with business and technical stakeholders for requirement gathering, product evolutions and requirement qualification. He / She contributes to product development and design according to the product roadmap, is in charge of deploying the solution, ensuring the maintenance and acting as Level 3 for supporting incident/problems processes.

L3 Support

• Help L1/L2 team to acquire technology domain skills needed to deliver services through training and knowledge transfer
• Assist users with level 3 support on the solution by analysing and resolving incidents (knowledge transfer, action plans, etc).

Deployment and maintenance

• Deploy solution, perform user acceptance test with customer. Receive feedback from users and transform it into new requirements if applicable. Give UAT feedback to development teams
• Adaptive maintenance (management of product upgrades/patches).

Contribution to pre-sales and product development

• Assist Business Developers on pre-sales for all technical topics, present the solution and understand customers needs and pain points.
• Responsible for interfacing with the customer for requirement gathering and product evolutions.
• Gather requirements, configuration of the product according to customer needs and identify gaps not covered by the product”.
• Requirement qualification with all stakeholders (product team & client).
• Production of statements of work and functional documentation on product evolutions.
• Contribution to the redaction of technical specifications.

Please refer the Job description for details