Alpha Data Operations, Service Manager, Vice President

at  State Street

Who we are looking for
State Street’s Front-to-Back Alpha team is looking for Service Manager VP in EMEA. Alpha Data Operations is the global Data Management team supporting global clients within investment industry for daily BAU (Business as Usual) support in the Production environment.
The State Street Alpha Data Operations team is seeking an experienced and versatile Client Service manager with business systems and data analysis expertise to help us build and sustain our client’s data capabilities and competitive advantage using Alpha services and product offerings. The successful candidate will have outstanding presentation and client facing skills. This role is part of broader Alpha Data Operations service management team and the candidate will work directly with clients, implementation and operation teams, and Service Management leads based in London, Frankfurt, Edinburgh, and Poland. The person will report to Head of Alpha Data Operations
Why this role is important to us
The team you will be joining is a part of State Street Global Delivery (SSGD). SSGD gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGD’s tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for

As Alpha Data Operations, Service Manager, Vice President you will

• Work as Primary Client Owner from an onboarding, operational delivery, governance and management perspective.
• Support/manage client relationships via extensive interaction with client.
• Ensure superior client satisfaction by managing expectations, proactively identifying client needs, and potential internal issues impacting client service.
• Participate in client change management activities as needed, may liaise between parties to ensure successful implementation.
• Collaborate with and support internal teams in maintaining service levels and addressing business issues; efficiently solve client problems and handle escalations.
• Maintain functional and technical knowledge across finance, accounting and data management to enable handling of client inquiries.
• Coordinate and work with Operations, Alpha SME’s and internal service providers to ensure optimal service delivery to the clients.
• Manage service delivery to meet or exceed SLA and KPI levels.
• Present Client Support Standard model details and high level process workflows to clients
• Establish and run agreed periodic client reviews in the framework of the overall State Street client governance structure.
• As part of the wider team, contribute on an overall Alpha product enhancements and requirements

What we value

These skills will help you succeed in this role

• Outstanding verbal/written communications skills and experience with client presentations.
• Solutions/client service orientation with focus and desire to deliver high quality client solutions.
• Proven ability to work effectively with clients
• Proven ability to work independently, and bring a proactive and creative approach to problem solving
• Proven ability to influence internal stakeholders and executive management
• Strong analytical and planning skills.

Education & Preferred Qualifications

• 10-15 years of professional experience of experience in client service management, finance or data services.
• University degree in the field of finance, computer science, data management or another technical field.
• Clear understanding of financial and investment operations.

About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You wil

• Outstanding verbal/written communications skills and experience with client presentations.
• Solutions/client service orientation with focus and desire to deliver high quality client solutions.
• Proven ability to work effectively with clients
• Proven ability to work independently, and bring a proactive and creative approach to problem solving
• Proven ability to influence internal stakeholders and executive management
• Strong analytical and planning skills