Amazon Operations Specialist

at  SCALEUP

Hi there! We are Scale Up and our client is looking for a Amazon Operations Specialist!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

About the Company
Our Client is a dynamic and rapidly expanding eCommerce company headquartered in the United States. They specialize in designing, manufacturing, and selling an extensive range of children’s toys on Amazon US and through their own online store. With a diverse portfolio of over 100 products, they have successfully achieved a revenue of over $80 million USD. Their mission is rooted in the principle of continuous improvement—whether it’s enhancing their team, refining their processes, or expanding their market presence. As they solidify their leadership in the US market, they are also setting their sights on new opportunities in other regions and countries.
About the Position
Our client is seeking a highly motivated and experienced Operations Specialist to join their team. While experience with other marketplaces is not required, it is highly beneficial. In this role, you will primarily manage and maintain the Amazon Seller account, optimize listings, coordinate the full cycle of product launches, and work closely with marketing, design, and supply chain teams to ensure the overall success of their Amazon business. A secondary focus will be the expansion of their Amazon business to other countries (CA, MX, EU) and building a presence on other marketplaces such as Target, Walmart, and their own store.

Key Responsibilities

• Oversee and manage the Amazon Seller Account health and performance.
• Research, plan, coordinate, and execute expansion to other marketplaces and countries.
• Develop and implement marketing and promotional strategies to enhance product and brand performance.
• Plan and coordinate product launches and relaunches.
• Collaborate with the marketing team to improve product performance and brand presence.
• Work with the supply chain team to maintain healthy inventory levels.
• Partner with the design team to enhance product and marketing visual assets.
• Collaborate with the Research and Development team on product development.
• Manage customer inquiries, complaints, and feedback promptly and effectively.
• Stay up-to-date with the latest trends, tools, and best practices within the eCommerce space to ensure optimal success methods.
• Implement, track, and utilize various performance indicators to make data-driven decisions.

Skills and Qualifications

• Must be fluent in English, with advanced skills in both verbal and written communication.
• Bachelor’s degree in business or marketing.
• Minimum of 3 years working with Amazon Seller Central.
• Proficiency in using e-commerce and marketplace tools and software.
• Strong analytical and data interpretation skills for informed decision-making.
• Excellent verbal and written communication skills, capable of building relationships with various teams and stakeholders.
• Meticulous attention to detail.
• Proven ability to manage multiple projects and meet deadlines.
• Solid understanding of marketplace regulations, trends, and tendencies.

Key Metrics for Success

• Improved revenue and margin from various channels.
• Enhanced product ranking, performance, and brand visibility.
• Maintained account health.
• Successfully executed product launches and relaunches.
• Efficiently managed inventory levels and turnover rate.
• Streamlined processes and improved operational efficiency.

Benefits

• Competitive Salary: Well-compensated and valued for your contributions.
• Flexible Working Hours: Tailored to fit your lifestyle, enhancing productivity and work-life balance.
• Work from Anywhere: Achieve the balance that works best for you, whether at home or across the globe.
• Paid Time Off: Enjoy 12 days of paid time off plus 10 holidays each year to recharge and relax.
• Performance Incentives: Recognized and rewarded with incentives that match your achievements.
• Long Service Milestone Awards: Celebrate your journey with top-tier equipment upgrades, home office enhancements, luxurious paid vacations, and generous vacation allowances, starting from 1 year up to 10 years of service.
• Paid Training: Expand your skills and expertise with continuous training programs.
• Career Growth in E-commerce: Build a lasting career in a thriving industry—e-commerce.
• Exciting Growth Opportunities: Professional development paths as the company grows.
• Paid Travel Opportunities: Experience the world while you work, with travel opportunities blending business with adventure.

IMPORTANT If you are interested in this position, you are required to complete the pre-screening questionnaire using the link below. Allow yourself 15-20 minutes to complete. Do not apply for this position without completing this questionnaire.
Link: Pre-Screening Questionnaire
If this opportunity sounds good to you, send us your resume! Thanks

• Oversee and manage the Amazon Seller Account health and performance.
• Research, plan, coordinate, and execute expansion to other marketplaces and countries.
• Develop and implement marketing and promotional strategies to enhance product and brand performance.
• Plan and coordinate product launches and relaunches.
• Collaborate with the marketing team to improve product performance and brand presence.
• Work with the supply chain team to maintain healthy inventory levels.
• Partner with the design team to enhance product and marketing visual assets.
• Collaborate with the Research and Development team on product development.
• Manage customer inquiries, complaints, and feedback promptly and effectively.
• Stay up-to-date with the latest trends, tools, and best practices within the eCommerce space to ensure optimal success methods.
• Implement, track, and utilize various performance indicators to make data-driven decisions