Amazon Sales Support

at  Gardners Books

POSITION:

Full time
Job Description
Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you.
We have an exciting opportunity for the right candidate to join our growing Sales Support Team, specifically working with Amazon.
We are looking for enthusiastic individuals with a passion for offering excellent customer service. The ideal candidates will be capable and comfortable handling direct customer communications, across both phone calls and email, to our varied customer base.
Our Sales Support Team sits within our overall Sales Office and provides support and customer service. This role is a key one that helps build trust, leading to long-term relationships with our customers. Amazon support provides bespoke support between the busy workings of Amazon and Gardners. This role is one that requires attention to detail and an analytical approach.
Working in a small team, you will be responsible with liaising with Amazon on a day-to-day basis.
This an office-based role within our Eastbourne facility. Full training will be provided.

Some of the day-to-day tasks are outlined below, but other ad-hoc duties may be required:

• Use Vendor central on a day-to-day basis to keep up to date with shortages, returns and accuracy charges. Your will need to ensure these are dealt within our service level agreements.
• Providing information to the Sales Management Team when requested to ensure efficient running on the account.
• To highlight any improvements or recommendations to improve efficiency.
• Work in a timely manner to resolve issues raised by Amazon.
• Work closely with both accounts and data analysts.

Essential Skills

The ideal candidate will need:

• Excellent communication skills, both verbally and written.
• Confidence talking to customers on the telephone.
• Good knowledge of Microsoft Office, with particular knowledge of Outlook and Excel.
• Self-motivated, and keen to improve.
• Excellent attention to detail.
• Ability to take ownership of queries and respond within a timely manner.
• Comfortable working on your own initiative, but also know when to escalate issues.
• Flexibility and willingness to adapt where necessary to help the wider team.
• Resilience with the ability to problem solve.

Desired Skills
Previous experience working within an office environment would be an advantage.
About Company
Gardners is one of the world’s largest wholesalers of British books, eBooks, Gift & Stationery lines.
Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do.
Our departments and teams’ combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service.
At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.

• Use Vendor central on a day-to-day basis to keep up to date with shortages, returns and accuracy charges. Your will need to ensure these are dealt within our service level agreements.
• Providing information to the Sales Management Team when requested to ensure efficient running on the account.
• To highlight any improvements or recommendations to improve efficiency.
• Work in a timely manner to resolve issues raised by Amazon.
• Work closely with both accounts and data analysts