Ambassador - East London and Mthatha

at  Abbott Laboratories

ABOUT ABBOTT

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Knowledge/Experience:

• 5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationship, improving profitability of accounts, and handling first line service.
• Proven track record in a similar position supported by management and customer references
• Excellent product and industry knowledge.
• Must be passionate and a self- motivated
• Strong understanding of key stakeholders and customer dynamics
• Must be able to work within a TEAM concept
• Strong solution selling and relationship building skills
• Excellent sales analytical skills
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• The position requires the willingness to travel on frequent basis, i.e. on average three – four days per week

Qualifications:

• Tertiary Qualification in bio medical science /medical technology required.
• Apply Now
• Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
• Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal

• Act as a trusted partner and advisor as Abbott’s main contact to customers.
• Manage and drive the development of their billing accounts, including key activities such as strategic account management to achieve set targets, have a big focus on territory planning to have regular customer facing sales calls, and prioritize attending to all customer queries promptly . ( eg; logistics , account and product queries )
• Responsible for new product and menu expansion to grow existing business
• Prepare and execute quarterly customer business value reviews
• Manage routine renewals of base business accounts proactively and negotiate long-term contracts.
• Ensure customer contract compliance.

Provide first line application support and technical troubleshooting .

• Perform technical service bulletins (TSBs) where required
• Implement and download new assays on analyser
• Provide ongoing training and coaching to customers
• Work with cross-functional implementation team (post sale) with Project manager to ensure successful customer transition journey
• Success in this role is measured by service level achievement, economic profitability customer satisfaction score {NPS), contract renewal rate and managed revenue

Knowledge/Experience:

• 5-7 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationship, improving profitability of accounts, and handling first line service.
• Proven track record in a similar position supported by management and customer references
• Excellent product and industry knowledge.
• Must be passionate and a self- motivated
• Strong understanding of key stakeholders and customer dynamics
• Must be able to work within a TEAM concept
• Strong solution selling and relationship building skills
• Excellent sales analytical skills
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• The position requires the willingness to travel on frequent basis, i.e. on average three – four days per week.

Qualifications:

• Tertiary Qualification in bio medical science /medical technology required.
• Apply Now
• Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
• Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.