Amended - Administrative Support Clerk

at  Ministry of Children Community and Social Services

ADMINISTRATIVE, CLERICAL AND FINANCIAL SKILLS:

• you demonstrate knowledge of administrative office procedures, practices and routine office equipment to provide support in a fully automated environment using online databases to input /access client information.
• you demonstrate knowledge of financial processes and analytical skills to calculate benefit entitlements, process payments and reimbursements
• you can use software such as Word, Excel and PowerPoint, and electronic mail to produce reports, forms, letters and payments.

COMMUNICATION AND INTERPERSONAL SKILLS:

• you have verbal and written communication skills to respond in a clear and concise manner to in-person and electronic program inquiries from the public who may require alternative communication approaches
• you demonstrate interpersonal and listening skills to elicit information and support team members
• you have interpersonal skills to interact with the public and collaborate in a team driven environment

CUSTOMER SERVICE SKILLS:

• you can provide effective customer service in person, by telephone, and through electronic communication to a client population living with a disability, who may be experiencing multiple realities (i.e. poverty, mental health, developmental disability, cognitive delays, visual and hearing delays/impairments, brain injuries, experiences of trauma and violence, addictions, language barriers, historical or current incarceration, criminal activity, physical disabilities and mobility impairments, discrimination, and grief/loss).
• you are able to understand and apply the regulations, policies and guidelines governing the ODSP in order to respond to enquiries in a timely and accurate manner
• you are aware of and sensitive to issues facing people with disabilities and those living with fixed or low income

JUDGEMENT AND ORGANIZATIONAL SKILLS:

• you are able to organize and coordinate workflow, assess priorities and meet deadlines
• you have demonstrated experience working independently and in a team environment, providing input on operational changes, and sharing information with co-workers to prioritize tasks to ensure deadlines are met.
  Additional information:Address:
  1 English Temporary, duration up to 12 months, 1023 Richmond St W, Chatham, West Region, Criminal Record Check
  1 English Temporary, duration up to 12 months, 1400 1st Ave W, Owen Sound, West Region, Criminal Record Check
  1 English Temporary, duration up to 12 months, 150 Christina St N, Sarnia, West Region, Criminal Record Check
  1 English Temporary, duration up to 12 months, 63 Lorne Ave E, Stratford, West Region, Criminal Record Check
  1 English Temporary, duration up to 12 months, 217 York St, London, West Region, Criminal Record Check

Please refer the Job description for details