Americas Scaled Customer Success Manager - 17:00 - 02:00 Shift

at  Wrike Careers Page

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.
Our vision: A world where everyone is free to focus on their most purposeful work, together.

READY TO BECOME A WRIKER?

Wrike is looking for an energetic, empathetic and analytical Scaled Customer Success Manager to help build and run a programmatic customer journey experience. In this role you will partner with the Wrike Account Management team, CSMs and Customer Education to support our customers throughout their journey and ensure they maximize the value of their investment.
You will be focusing on helping our customers unlock their teams’ potential and raise the bar on productivity and collaboration through Wrike. It’ll be your job to understand cohorts amongst our lower spend customers and to build automatic touchpoints to address retention concerns while also facilitating some 1:1 customer interactions to accelerate future growth.

MORE ABOUT YOUR TEAM

You’ll be joining a group of skilled and dedicated individuals who work collaboratively to ensure that our customers unlock value from our platform while achieving their goals. We’re a cross-functional team that prizes growth mindset, mutual support, and creative problem-solving. We are still early in our digital and scaled journey and are looking for people who get excited about an opportunity to “build and upgrade the car while it’s in motion.”

Please refer the Job description for details