(AMS) Air Import - Customer Service Representative

at  Morrison Express

Morrison Express Corporation has grown into a leading global provider of freight forwarding and logistics services. We proudly treat Fortune 500 customers, medium and smaller local customers with the same care and dedication around the world. Morrison is specialized in the semiconductor, electronics and automotive segments. Our Contract Logistics Services continue to expand in these verticals and Morrison has invested in a brand new 12,000 m2 facility in Eindhoven to support our further growth.
The job of an Air Import Customer Service representative in the forwarding industry involves facilitating the smooth transportation of goods via air freight for customers. Here are some key responsibilities associated with this role:

• Ensure completeness of files (digital and hardcopies).
• Ensure clear SOP’s and documentation together with the sales team for excellent customer implementation.
• At all times communicate with customers, vendors and Morrison staff in a proactive and professional manner.
• Support (inside) sales with obtaining or quoting rates when requested.
• Prepare or verify reports after request from management.
• Conduct a proper file-check to ensure timely and accurate figures in the monthly closing.