Analyst AMOS Support

at  Cargolux

ESSENTIAL REQUIREMENTS FOR THE POSITION:

• Degree in a relevant field (e.g.. computer science or information technology)
• 5 years of experience working in IT and a first experience in application support and IT processes
• 3-5 years of experience with the application AMOS (Swiss Aviation Software)
• Demonstrate knowledge of IT security best practices
• Understanding of application deployment and integration
• Professional proven expertise in application support, interfaces and process oriented systems
• Knowledge / experience of Maintenance and Engineering processes in an airline will be considered as a strong asset
• Understanding of Linux systems (Red Hat) and Oracle / PostgresQL database is an advantage
• Excellent problem-solving and analytical skills
• Ability to educate technical and non-technical audiences on various topics
• Fluency in written and spoken English with effective communication skills. Other languages (e.g.. German, French, Luxemburgish) will be considered an advantage.

• Provide Maintenance & Engineering (M&E) application support throughout the organization
• Respect and handle IT processes : all request and incident via Service Now process and change request / project via DevOps
• Maintain, support and develop the Maintenance and Repair Overhaul (MRO) software computerized maintenance system
• Managing user access to the MRO software
• Provide M&E division users with adequate training and support on the application landscape (TRAX and Boeing applications)
• Testing during application upgrade and bug fixing
• Documentation end user oriented (user guide) and IT level 1 support oriented (service desk)
• Liaise with other team of the IT Department to agree on requirements, levels of service and performance
• Manage interfaces between MRO and other applications landscape.