Analyst, AR - Hybrid

at  XPO

WHAT YOU’LL NEED TO SUCCEED AS AN ANALYST, ACCOUNTS RECEIVABLE AT XPO

Minimum qualifications:

• Bachelor’s degree or equivalent related work or military experience
• 1 year of experience in Accounts Receivable or Collections
• Above-average proficiency in Microsoft Office Suite
• Able to prioritize and manage multiple responsibilities and changing priorities
• Experience pulling, manipulating and analyzing large amounts of data and calculating discounts, proportions and percentages
• Able to thrive in a fast-paced, goal-oriented Order to Cash shared services organization while showing strong attention to detail, meeting goals and building strong relationships with customers and internal departments at XPO

Preferred qualifications:

• Advanced degree in Business, Finance, Accounting, or equivalent related work or military experience
• Prior experience in freight and logistics
• Prior exposure to management of large, high-volume AR accounts
• Collection software experience (High Radius preferred, etc.)
• Prior knowledge of Cash Applications or Credit

ABOUT XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO’s candidate privacy statement here

• Manage a high revenue portfolio of commercial accounts in a fast-paced, goal-oriented Order to Cash shared services organization
• Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data and determining root causes
• Perform in-depth customer payment analysis and account reviews to identify actions required to resolve outstanding receivables or disputed items
• Resolve overdue account balances and payment discrepancies through research, communication and follow-up with customers and/or sales teams
• Partner with leadership to make recommendations on account management strategies
• Prepare clear and concise communications for the Sales team to engage with customers to resolve delinquent invoices and account issues
• Leverage collection software and Microsoft Excel (including pivot tables and v-lookups) to develop and track action plans to meet goals
• Maintain daily communication with customers via email and phone regarding their accounts
• Chronicle customer interactions by documenting specific account and payment details
• Prepare reports on key accounts in preparation for leadership and sales account review