Analyst

at  Chelsea and Westminster Hospital NHS Foundation Trust

This role is part of the Applications team, who are responsible for:

• Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end users
• As application subject matter experts, contributing to the design and development of new products and services
• Improving user experience in our systems and processes
• Proactively maintaining our application portfolio and reducing technical debt

There are a number of different teams within Applications, aligned to specific user needs / functions.
You will put people at the heart of everything you do – with a relentless focus on user experience and ensuring all our user needs are met across sites at Chelsea and Westminster Hospital NHS Foundation Trust (CWFT). With the ever-increasing need and interest in the use of digital technology in healthcare, you will be part of a team of digital, data and technology experts that delivers service improvements and keeps at the forefront of new technology.

As an Application Operations Engineer, you will be responsible for:

• Performing user and security administration for a portfolio of applications – covering Joiners, Leavers, Movers (JLM), role-based access control (RBAC) based on least privilege, and other build / configuration activities
• Identify, troubleshoot and resolve incidents and problems affecting our applications and end users
• Contributing to, and supporting the delivery of continuous improvement initiatives

Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care, and responsiveness, and ’Outstanding’ in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

• Incident management . You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.
• Problem management . You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures.
• Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
• Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets.
• Continual service improvement . You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
• Ownership and initiative . You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Service focus . You can take inputs and establish coherent frameworks that work.
• Technical specialism . You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks.
• Technical understanding . You know about the subject matter and have an understanding of what it involves.
• User focus . You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.

OTHER DUTIES:

Participate in the on-call service
Occasional work may be required outside of core business hours to support major projects / programmes
All other reasonable requests
This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and their manager.
All duties must be carried out under supervision or within Trust policy and procedure. You must never undertake any duties that are outside your area of skill or knowledge level. If you are unsure, you must seek clarification from a more senior member of staf

This role is part of the Applications team, who are responsible for:

• Maintaining our applications, keeping the lights on and ensuring they remain supported, fit-for-purpose and meeting the needs of our end users
• As application subject matter experts, contributing to the design and development of new products and services
• Improving user experience in our systems and processes
• Proactively maintaining our application portfolio and reducing technical deb

As an Application Operations Engineer, you will be responsible for:

• Performing user and security administration for a portfolio of applications – covering Joiners, Leavers, Movers (JLM), role-based access control (RBAC) based on least privilege, and other build / configuration activities
• Identify, troubleshoot and resolve incidents and problems affecting our applications and end users
• Contributing to, and supporting the delivery of continuous improvement initiative

Some roles may require weekend shifts at multiple sites.

• Incident management . You can identify and register incidents, gathering the required information and allocating it to the appropriate channel.
• Problem management . You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures.
• Asset and configuration management . You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets.
• Availability and capacity management . You know how to manage service components to ensure they meet business needs and performance targets.
• Continual service improvement . You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
• Ownership and initiative . You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Service focus . You can take inputs and establish coherent frameworks that work.
• Technical specialism . You can assist in technical support activities and carry out agreed / routine maintenance and administration tasks.
• Technical understanding . You know about the subject matter and have an understanding of what it involves.
• User focus . You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes