Analyst – Client Success

at  BMO Financial Group

401 9th Avenue SW, Suite 1930 Calgary Alberta,T2P 3C5
BMO Capital Markets is a leading, full-service financial services provider. We offer corporate and investment banking, treasury management, as well as research and advisory services to clients around the world. #bmocapitalmarkets
The BMO Radicle team within Capital Markets supports BMO’s Climate Ambition to be our client’s lead partner in the transition to a net-zero world. The BMO Radicle business comprises Sustainability Advisory, Carbon Credit Development, Carbon Markets, and Climate Smart. The Sustainability Advisory and Carbon Credit Development businesses help our clients identify, assess and develop potential decarbonization pathways, while our Carbon Markets platform allows for the monetization of developed carbon credits arising from emissions reduction activities. Our Climate Smart greenhouse gas emissions foot printing tool allows for the comprehensive measurement and reporting of our clients’ scope 1, 2 and 3 emissions across their business and supply chain.
The Credit Development Service team is responsible for delivering on a range of carbon credit products across several portfolios, to deliver outstanding value and client service to BMO Radicle’s clientele.
Reporting to the Vice President, Client Success, the Analyst, Client Success position requires a team member who thrives in a collaborative team environment, can meet immediate needs while planning for the future and strives for continuous improvement, all while being client obsessed.

QUALIFICATIONS:

• 1-3 years of experience in greenhouse gas reduction projects, carbon credit markets, emissions management, and/or related fields.
• Technical, engineering, or scientific background (chemical/mechanical engineering, petroleum engineering/diploma, environmental sciences/engineering, instrumentation, etc.).
• Strong written and verbal communication skills across cross-disciplined and cross-functional stakeholder groups.
• Proven experience with project management/implementation success across multiple stakeholders and/or jurisdictions.
• Familiarity with jurisdictional and sectoral standards and regulations in one or more areas (Methane, Low Carbon Fuels, Carbon Capture & Storage)
• Examples/Keywords: greenhouse gas, Energy Transition, Sustainability, TIER, NPRI, GHGRP, OBPS, CFR, LCFS, WCI, MRV/MMV.

Be client obsessed : understand that our clients are at the center of everything we do, and build systems, structures, tools, and product collateral that optimizes our clients’ experience.

Be our clients’ biggest advocate: build strong relationships, set clear expectations, seek out answers to their questions, share their feedback and encourage action. You will represent BMO to our clients, from contract through to project end-of-life, and directly influence their impression of and desire to continue working with our organization.

• Follow BMO Radicle client monitoring requirements: ensure monitoring practices meet technical requirements established by the protocol, regulations, and/or BMO Radicle’s Credit Development team.
• Under the supervision of the Associate, Client Success, execute client campaigns, including implementation and registration of new projects and collection of monitoring data and revised inventories for existing projects.
• Ensure client data is reviewed in a timely manner and concerns are communicated quickly and clearly, particularly during active campaigns.
• Be a collaborative, responsive and active member of a motivated, engaged, and positive team environment. Have high expectations of self and of teammates.
• As needed, support implementation of data quality and controls processes.