Analyst - Credit and Collections

at  Verizon

WHEN YOU JOIN VERIZON

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

• Take ownership of Public Sector customers who require research and analysis to resolve billing and payment issues.
• Ensure receivable targets are being met.
• Prioritize receivable base, which includes Verizon’s Public Sector customers, to ensure most impactful items have focus.
• Identify, drive, and manage risk assessment for the base of accounts.
• Work directly with appropriate levels of Sales, Service, and Customer organizations, to guarantee cash flow for Verizon.
• Lead conference calls with customers and internal contacts to obtain receivable resolution commitments and strategies.
• Drive resolution of customer issues, including process issues, disputes, and invoicing, to facilitate customer payment of undisputed balances.
• Communicate receivables results, and individual customer action plans to your Supervisor, Assoc. Director and executive levels.