Analyst, Field Service Support - Ford Charge Network

at  Ford Motor Company

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Ford’s Model E team is charged with delivering the company’s vision of a fully electric transportation future. Model e is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

• Liaise between our customer service team, operations, and Field Service Providers (FSP) to ensure exceptional customer service and maximize charger uptime.
• Monitor FSP SLAs and KPIs and report metrics to leadership
• Monitor our FSP purchase orders, invoices, performance, schedules, budgets, and expenditures.
• Manage the fulfillment of material acquisition
• Coordinate the flow of data between suppliers, operations, and CRM and their respective applications and tooling. This data will flow into and from Ford.
• Organize stakeholder meetings and ensure deadlines are met.