Analyst, Fraud & Scams Monitoring RANZ

at  Rabobank

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.
Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the heart of everything we do.
Job Overview & Purpose:
Looking for motivated, dynamic self-starters to join the Fraud and Scams Monitoring team within Rabobank’s Fraud & FEC Investigations - RANZ function.
Reporting to the Fraud & Scams Monitoring Lead RANZ, the Analyst, Fraud & Scams Monitoring will be part of the team responsible for managing external fraud and scam risk, by ensuring fraud scenarios and rules are optimised, transaction data is analysed to identify potentially fraudulent activity and fraud investigated and managed appropriately and effectively.
The Analyst, Fraud & Scams Monitoring role is an operational Line 1 role, covering detection, investigations, response, monitoring, and reporting. The successful candidate will be able to work autonomously and as part of a team.

The Analyst, Fraud & Scams Monitoring is responsible for the following key activities within Rabobank’s fraud risk management framework, helping to safeguard the Bank from external fraud risks:

• Analysing internal and externally generated data to identify potentially fraudulent behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk
• Investigating and responding to scam incidents
• Investigating fraud alerts generated and other external fraud events
• Analysing relevant data to identify potentially fraudulent transactions or behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk
• Performing post investigation activities, including loss assessments and recoveries
• Identifying and supporting vulnerable customers through the scam management lifecycle

Note that this role may be required to provide out of hours support to our clients during evening and weekends. This will be capped as per Industrial Relations legislation.
As a member of the team, you will be provided with the right support and opportunities to develop and grow
your career within Rabobank.
Context of Job:
The Analyst, Fraud & Scams Monitoring RANZ role operates within the Financial Economic Crime Wholesale & Rural Operations Region Australia, New Zealand (FEC W & R Operations RANZ).
FEC W&R Operations RANZ provides essential support to the Chief Operating Officers (COOs) in Australia and New Zealand. These COOs have local accountability for operating controls critical to detecting, preventing, and mitigating financial and economic crime.
There is increasing regulatory focus on scams management with a greater need to demonstrate a robust risk and compliance framework. As regulators increase their levels of oversight, there is an increasing need to demonstrate the design and operating effectiveness of the scam prevention, detection and investigation processes.

Key Responsibilities and Accountabilities:

• Review transaction and login data to flag or identify potentially fraudulent activity. Flag any transactional pattern that does not fit the expected activity and investigate
• Triage fraud alerts and investigate, escalate and report fraud incidents
• Ongoing monitoring of existing fraud detection scenario suite to ensure that they remain effective, and the false positive ratio is kept to a minimum
• Input on scam loss and client experience data and trends for internal reporting
• Communicate via phone and email with client to gather relevant details as part of investigations.
• Conduct external fraud investigations and post investigation activities, including, in collaboration with key stakeholders, loss assessments and recoveries
• Prepare cases ensuring decision-making, risk mitigation and recovery is appropriate and documented
• Conduct analysis and assessments as required to support new/updated products, processes and systems
• Develop, document and maintain the team’s procedures and processes to make work more efficient within the team and ensure alignment with regulatory and internal policy requirements
• Provide out of hours support to our clients if they fall victim to a scam

Qualifications:

Essential:

• Finance or business Tertiary qualification

Desirable:

• ACFE Experience:
• 1-3 years in a similar role within fraud operations/risk management.
• Data analysis and reporting
• Fraud alert management
• Experience in investigations and recoveries
• Experience within banking
• Process documentation
• Client communication via phone and email

Knowledge:

• Knowledge and experience of ThreatMetrix or similar tool
• Understand Compliance and Risk Management principles

Skills:

• Advanced proficiency with relevant software (including Microsoft Office, Excel, PowerPoint)
• Strong investigative and analytical skills with a keen attention to detail and thorough, logical thinking
• Experience in analysing and interpreting large data sets to identify and assess potentially fraudulent activity, proactively identify fraud trends, propose new scenarios to detect re-occurrences and assist in business decisions
• Strong communication skills including the ability to talk confidently and professionally with clients
• Be able to make sound judgements based on data and take responsibility for decisions made
• Have good interpersonal skills
• Ability to document end to end processes into comprehensive team procedures
• Be a good team player

Rabobank Global Behavioural Skills:

Judgement & Decision Making (Practitioner):

• Uses appropriate analysis, judgment and experience to make sound business decisions

Emotional Intelligence (Practitioner):

• Is aware of own and others’ behaviors and attitudes and understands why people react as they do

Complex Problem Solving (Foundation):

• Identifies problems and reviews related information, to develop and evaluate possible solutions

Agility (Foundation):

• Demonstrates the ability to change own actions, course or approach in a changing situation

This role will close Friday 8 November 2024
Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.
At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative. We have an open culture, where you can be yourself and be valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Together, we can grow a better world

The Analyst, Fraud & Scams Monitoring is responsible for the following key activities within Rabobank’s fraud risk management framework, helping to safeguard the Bank from external fraud risks:

• Analysing internal and externally generated data to identify potentially fraudulent behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk
• Investigating and responding to scam incidents
• Investigating fraud alerts generated and other external fraud events
• Analysing relevant data to identify potentially fraudulent transactions or behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk
• Performing post investigation activities, including loss assessments and recoveries
• Identifying and supporting vulnerable customers through the scam management lifecycl

Key Responsibilities and Accountabilities:

• Review transaction and login data to flag or identify potentially fraudulent activity. Flag any transactional pattern that does not fit the expected activity and investigate
• Triage fraud alerts and investigate, escalate and report fraud incidents
• Ongoing monitoring of existing fraud detection scenario suite to ensure that they remain effective, and the false positive ratio is kept to a minimum
• Input on scam loss and client experience data and trends for internal reporting
• Communicate via phone and email with client to gather relevant details as part of investigations.
• Conduct external fraud investigations and post investigation activities, including, in collaboration with key stakeholders, loss assessments and recoveries
• Prepare cases ensuring decision-making, risk mitigation and recovery is appropriate and documented
• Conduct analysis and assessments as required to support new/updated products, processes and systems
• Develop, document and maintain the team’s procedures and processes to make work more efficient within the team and ensure alignment with regulatory and internal policy requirements
• Provide out of hours support to our clients if they fall victim to a sca