Analyst, HR Learning & Development

at  Northern Trust Corp

About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role/ Department:
Under general supervision (but working independently most of the time), the Learning &Development (L&D) Analyst is responsible for maintaining and proactively enhancing core processes related to Learning & Development in terms of logistics, reporting, metrics, invoice management, communications, training facility management and Learning Management System (LMS) maintenance to ensure the services delivered are impactful, professional and cost efficient. This role will work closely with other members of the Learning & Development team.
Reporting to the Senior Consultant – Team Leader, L&D Operations, this role will service the EMEA region but will also be involved in global activities and projects as well.

The key responsibilities of the role include:

• Act as an administrator on our Learning Management System (LMS), setting up and maintaining courses and classes, completing content testing, audit and/or maintenance activities.
• Provide LMS support to our stakeholders by responding to help tickets and email queries in a timely manner.
• Provide local support to the Learning Facilitation and Design teams in EMEA.
• Create, run and distribute Analytics Reports.
• Create marketing and communications resources to effectively market our learning offerings.
• Provide metrics to key stakeholders (e.g., attendance, survey results, e-learning metrics, etc.)
• Identify and resolve simple to moderately complex issues, referring more complex problems to supervisors/experts
• Contribute to the creation and maintenance of Standard Operating Procedures for all work processes.
• May coach team members on new skills and/or act as an onboarding buddy. May have direct interaction with mid-to-senior level leaders
• May support team on vendor usage and contract management, training and system requirements, and completion deadlines for courses.
• Work towards becoming proficient in all areas of the job. Work effectively as a team member but also independently.

Skills/Qualifications:

• Excellent verbal and written communication skills required
• Strong organizational skills and attention to detail
• Strong analytical and problem-solving skills
• Project Management skills/ experience is advantageous
• Experience in HR/ L&D or customer service and support is highly beneficial
• Beginner proficiency - Learning Platforms is advantageous but not essential
• Strong MS Office Suite (specifically MS Excel) is beneficail
• A College or University degree and/or relevant work experience in a Learning & Development function or similar, is required.

Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at
MyHRHelp@ntrs.com
.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater

• Act as an administrator on our Learning Management System (LMS), setting up and maintaining courses and classes, completing content testing, audit and/or maintenance activities.
• Provide LMS support to our stakeholders by responding to help tickets and email queries in a timely manner.
• Provide local support to the Learning Facilitation and Design teams in EMEA.
• Create, run and distribute Analytics Reports.
• Create marketing and communications resources to effectively market our learning offerings.
• Provide metrics to key stakeholders (e.g., attendance, survey results, e-learning metrics, etc.)
• Identify and resolve simple to moderately complex issues, referring more complex problems to supervisors/experts
• Contribute to the creation and maintenance of Standard Operating Procedures for all work processes.
• May coach team members on new skills and/or act as an onboarding buddy. May have direct interaction with mid-to-senior level leaders
• May support team on vendor usage and contract management, training and system requirements, and completion deadlines for courses.
• Work towards becoming proficient in all areas of the job. Work effectively as a team member but also independently