Analyst III, Chargebacks

at  Sandoz

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.
Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates. This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.
Join us as a Founder of our ‘new’ Sandoz!
As the Analyst III, Chargebacks, you are responsible for researching and processing customer financial claims that are chargeback related. You will accurately research, process, document, and issue payment for chargebacks based on proper evaluation.

MINIMUM REQUIREMENTS:

• Bachelor’s degree required. A minimum of 1-3 years of experience in financial analysis is required
• Experience in analysis of customer payments is preferred.
• Intermediate knowledge of mainframe systems.
• Excellent written and oral communication skills to interact with all levels of internal and external customers.
• Intermediate project management skills.
• Important competencies are teamwork, problem solving, innovation, planning and organizing, attention to detail, leadership and customer focus.
• Advanced knowledge of Excel.

• Processing wholesaler chargebacks and resubmissions from start to finish using mainframe systems and PC based applications, ensuring all chargebacks are received and processed on a timely basis.
• Review and evaluate all chargeback errors, as well as determine appropriate action for resolution.
• Address chargeback errors by in-depth data analysis and then collaborate with multiple internal departments to obtain information and feedback necessary for resolution. Work directly with customers to obtain information necessary for error resolution.
• Closely monitoring customer deductions, actively pursuing resolution/collection of deductions, and keeping status updates in deduction tracking tool.
• Communicate with Finance Shared Service regarding open deductions and status.
• Maintain an effective customer focus: communicating with and providing supporting documentation for error resolution, efficiencies to reduce future errors, and collection of disputed balances.
• Responsible for internal reconciliation reporting and documentation of actions.
• Participate/contribute to special projects as needed.
• Provides reporting and customer metrics & contract performance insights on chargeback statuses as needed.
• Responsible for month end reporting.
• Prepare for and participate in internal account meetings and internal status calls.
• Participates in external customer meetings.