Analyst, National Standards

at  Acera Insurance Services Ltd

We put our people first. As an employer of choice, Acera Insurance offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 650 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.
Join our award-winning network of over 1,200 professionals across Canada and change the way people feel about insurance.

QUALIFICATIONS

• Proven experience as a Business Analyst, Project Manager or Learning & Development specialist, preferably within the insurance brokerage industry.
• Experience working with software such as Applied Epic and Salesforce
• Experience in project management with a strong understanding of project management methodologies and tools.
• Excellent analytical and problem-solving skills, with the ability to drive business improvements
• Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Proficiency in business analysis tools and software (e.g., Microsoft Visio, Excel, Power BI).
• Experience in developing and delivering training programs.

PREFERRED SKILLS

• Knowledge of insurance brokerage operations and processes.

• Gather and analyze business requirements from stakeholders to understand their needs and objectives.
• Conduct detailed analysis of business processes and workflows to identify areas for improvement and optimization.
• Collaborate with various operational teams to understand technical solutions and align them with business needs.
• Create workflows to meet the business requirements.
• Assist with planning, coordinating and managing projects to meet business needs.
• Develop and deliver training programs and materials to staff on new processes, systems, and tools.
• Provide ongoing support and guidance to staff to ensure they are proficient with new technologies and processes.
• Conduct post-implementation reviews to gather feedback and identify areas for further improvement.
• Act as a subject matter expert for business processes and systems within the organization.