Analyst/Programmer (Analyst/Programmer 12 Mo), ITS-Administrative Computing

at  California State University San Bernardino

JOB SUMMARY:

This position provides additional support to the Division of Strategic Enrollment Management and Marketing. Under direct supervision, the position is responsible for expanding the divisions capacity for technical support from ITS providing PeopleSoft query development, reporting and analytical supports, technical configuration, Cal State Apply administration, documentations, and Customer Relationship Management implementation and administration. It also backfills the position of Enterprise Service Management maintaining existing workflow and participating new system implementation.

• Under the supervision and guidance of the Lead Programmer/Analyst and in collaboration with PeopleSoft Expert developers, within a limited scope, provide Administrative Systems & Technical Support for campus Admissions Offices (Undergraduate, Graduate, International):Peoplesoft Technical and Functional Support -
• Consult with functional users and more senior level programmers, to provide programming, functional and systems support for all campus Admissions offices (Undergraduate, Graduate, International) and related departments (Orientation, Coyote First STEP, EOP) and other departments and units as assigned which includes, but is not limited to: requirements collection/specification, systems analysis, programming, modification to existing applications, developing new applications, communications, Web and electronic forms design and implementation.
• Provide input on technical challenges and business processes to increase efficiency.
• Develop basic queries in PeopleSoft for enrollment reporting, enrollment management and business intelligence in support of many campus offices/departments.Cal State Apply/Liaison WebAdMIT Administration & Support -
• Provide technical and functional support for Cal State Apply application system. Coordinate associated PeopleSoft interfaces, integrations, processes and jobs (application downloading for all admissions offices, supplemental application information, new term & new cycle setup). CIA/Security implementer for Cal State Apply accounts.
• Refer final decision to more senior staff.Documentation -
• Create process and workflow diagrams to document, define and evaluate business processes based on business requirements and best practices, and map against administrative software functionality.Document query/report & project work and submit production change requests. Develop specifications and review user requirements to ensure requirements are met and design user-friendly interfaces to systems, applications, processes and databases.
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• Design reporting formats and train or assist staff in running reports using various software tools and custom applications.

• Participate in other areas as assigned in compliance with the classification standards.Under the supervision and guidance of the Lead Programmer/Analyst and in collaboration with PeopleSoft Expert developers, within a limited scope, provide:Customer Relationship Management (CRM) Administration & Support -
• Co-administer, with more senior programmer, CRM systems under The Division of Strategic Enrollment Management and Marking - As the campus CIA implementer for campus CRM, manage and create roles and access permissions for SEMM staff, manage data integration programs and processes, and ensure data integrity of the CRM Database.
• Assist career level programmers with consulting with individuals and departments to design and execute forms, processes and/or communications within the Campus CRM to benefit the department.Provide assistance & support for staff using the CRM -
• Create queries/filters and scheduled jobs, import prospect and applicant data, along with managing and updating content for the public-facing pages and forms (Application Forms, Inquiry Forms, Event Registration Forms).
• Work with vendor and account manager on technical support issues when necessary.
• Refer final decision to more senior staff.CRM Communication Management -
• Design and deploy e-mail campaigns and communication plans.
• Execute communication campaigns on behalf of admissions offices and various other campus departments by request.Under direct supervision and guidance, the incumbent will assist, within a limited scope, the following duties of system development and refer problems to senior staff:
• Foundational level development for the Enterprise Service Management (ESM) system by addressing common problems of limited scope.
• Under direct supervision, the incumbent will meet with departments to understand their service offerings, design process workflows, develop digital forms, build custom solutions, and onboard and train on the ESM platform.
• Assist career level staff and above in collaboration with departments to evaluate, automize and improve processes in ESM to improve efficiency.
• Analyze and assess existing business systems and procedures and refer to appropriate party for resolution.
• Entry level ability to write programming scripts to enhance functionality and/or performance of company applications as necessary. Supervisor or lead will approve any script before being placed into production.
• Collaborate with other team members working on issues to reduce duplicated efforts.
• Demonstrate ability to identify new ways of achieving each project’s user experience and security goals while referring final solutions to more senior staff.Assist with exporting and importing data out of/into the campus ESM as needed. Scripting may be required to customize the data depending on the other system requirements. Scripts will be approved by more senior staff before being placed into production.
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• Perform all other classification-related duties as assigned.MINIMUM QUALIFICATIONS:

• Bachelor’s degree, preferably in computer science, information systems, or business, or equivalent training and applied experience.REQUIRED QUALIFICATIONS:
• Basic foundation of knowledge and skills in applications programming and systems analysis and related programming support functions is a prerequisite.
• Foundation knowledge and skills for the Analyst/Programmer, depending on the position assignment, may include working knowledge of a specific industry standard applications programming language and knowledge of standard systems analysis techniques.Preferred Qualifications:
• One year of Information Technology experience.
• Great customer service skills.
• Ability to manage time and priorities.
• Reading and comprehending, writing, communicating verbally, reasoning and analyzing
• Experience in developing processes to test, evaluate, and recommend the use of computing technologies.
• Previous development and administrative experience of PeopleSoft processes
• Understand relation database and Structure Query Language
• Proficiency in hardware and software technologies
• Ability to pay attention to details and to meet deadlines and milestones
• Patience and well-developed interpersonal relations skills
• Previous professional experience working in a higher education environment is highly desired.COMPENSATION AND BENEFITS:Anticipated Hiring Range: $4,094 per monthClassification Hirting Range : $ 4,094 - $ 7,881.00 per monthWork Schedule: Academic Year: 8am - 5pm, Monday - Friday, Summer: 7am - 5:30pm, Monday - ThursdayThe salary offered will take into account internal equity and experience among other factors.Application Deadline : October 24, 2024The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.POSITION INFORMATION:Part-time, Non-Exempt, TemporaryThis position classification has been defined as non-exempt and is subjected to overtime provisions of the Fair Labor Standards Act (FLSA).First considerations will be given to candidates who apply by Tuesday, August 20, 2024, and will continue until the position is filled; however, the position may close when an adequate number of qualified applications are receivedAs of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.California State University, San Bernardino in not a sponsoring agency for staff or management positions (i.e. H1-B Visas).CONDITIONS OF EMPLOYMENTBACKGROUND CHECKSatisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.I-9CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.STATEMENT OF COMMITMENT TO DIVERSITYIn our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusionCLOSING STATEMENT:Reasonable AccommodationWe provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.SMOKINGCSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.CLERY ACTIn compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-actThe work may require the ability to work overtime, weekends, and holidays; rotating night, evening, and day shifts; non-standard (8, 10 and 12-hour) shifts and flexible, non-standard workweeks per departmental staffing rules.