Analyst, Quality Risk and Security Services (MFPN Support)

at  Deloitte

REQ #

16452
Job description

CONNECT TO YOUR SKILLS AND PROFESSIONAL EXPERIENCE

Our analysts come from a wide range of backgrounds, sometimes with little or no prior experience of financial services. What connects us is our enquiring minds and our ability to deliver a great service.

We are looking for individuals with the following essential skills:

• Excellent research and analysis skills combined with good judgement and effective decision-making capability.
• Strong communication and interpersonal skills and an ability to interact with people at all levels across our firm.
• An attention to detail to maintain high professional standards with a focus on quality and confidentiality.
• An ability to follow defined processes while thinking outside of those boundaries, making reasoned decisions, and communicating them with confidence.
• Ability to be flexible and multi-task. This is a dynamic role and you’ll be working on multiple, often complex, cases at the same time. Tight deadlines cannot phase you.
• Ability to manage and adapt to regular changes.

These additional skills would be advantageous (desirable not essential):

• Financial Product/Investment knowledge.
• A good level of IT user ability, including database entry, and a working knowledge of Microsoft Office software. Training time will be allowed for adaptation to in-house IT tools.
• Manipulating data and performing data analysis, typically using IT based tools.
• Work experience or study in compliance/regulation or accounting/financial services/risk management would be advantageous.
• Customer service experience and skills.

• First point of contact for practitioner queries providing high quality support and guidance.
• Providing a client focused experience through the timely and accurate management of administrative processes.
• Taking personal ownership of all case management.
• Researching financial providers/products and updating practitioner records.
• Liaising extensively with internal and external customers, from partners to financial providers, providing robust technical advice.
• Reviewing and refreshing information held on existing clients and maintaining our systems of quality control.
• Exploring and implementing opportunities for process improvement.
• Contributing to ad-hoc project work supporting risk management and regulatory compliance within the UK.
• Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution