Analyst Receivables Management

at  Canadian Pacific Railway

Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit cpkcr.com to learn about the CPKC advantage, our purpose and culture.

POSITION ACCOUNTABILITIES:

Timely monitoring and collecting of past due receivables; maintaining confidentiality while protecting CPKC’s financial position
Adherence to daily targets and departmental objectives
Investigates, validates and resolves account discrepancies/disputes, by working with both CPKC’s internal & external customers
Builds and maintains collaborative relationships with customers and internal stakeholders
Strategically manages multiple escalated accounts in addition to a non-escalated portfolio
Drills down to the root cause to resolve complex issues; ensuring a go-forward process is in place
Builds business cases to support account resolution
Drives process improvements by proactively identifying issues and implementing solutions
Provides subject matter expertise and support functions to other departments or projects, and performs other duties as may be assigned

POSITION REQUIREMENTS:

Bachelor’s degree from an accredited university or college in Accounting or Business Administration
Two years’ experience in collections / customer service / related roles is required; while a collections experience is preferred
Railroad or transportation experience preferred
High proficiency in Microsoft Office is required
SAP system (ECC & S4) knowledge is an asset
Excellent communication, negotiation, and problem-solving skills
Excellent organizational, multi-tasking and time management skills with a proven ability to deliver results
Ability to effectively work independently and as part of a team
Strong situational awareness

As the Analyst, Receivables Management, you will ensure the timely collection of all amounts due under customer contracts while maintaining a strong client relationship. This involves utilizing the Collection Escalation Process to include letters and phone calls, while at the same time addressing customer disputes, concerns or inquiries.
This position can be based in Winnipeg, Manitoba or Kansas City, MO.