OUR REQUIREMENTS:

• 2 years of experience in similar positions.
• Experience in customer service area.
• High school diploma or University’s degree in progress.
• Open to new challenges and willingness to develop in an international environment.
• Good knowledge of Microsoft Excel and Outlook.
• Ability to work within corporate systems.
• Oracle (or the other ERP system) knowledge will be as an asset.
• Strong analytical and research capabilities.
• Very good command of the English language.
• German minimum B2 level.
• Strong logical, analytical, and problem-solving skills.
• Excellent interpersonal skills.

WHO WE ARE:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships, and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we’ve known that good nutrition leads to a better life. If you’re ready to help us on our mission for nutrition, we want to hear from you today.

LI-Hybrid

Qualifications:
Please review EMEA&I Description bo

ABOUT THE ROLE

As Analyst, Refunds & Repurchase and After Sales you will utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, and employ analytical and research techniques to determine refund eligibility, After Sales issues and solutions. You will perform verification of the Refunds, Repurchase and After Sales requests including but not limited to Returns, Damaged Products, Missing Products, Order Audits as well as payment checks etc. which might require direct contact with Members and their retail customers.

IN THIS ROLE YOU WILL:

• Require up-to-date information with Herbalife’s Marketing Plan, rules, policies, and each countries regulations to provide support for R&R/After Sales Team.
• Maintain an accurate and easy to find follow up and/or filing/tracking system of all inquiries/cases.
• Investigate After Sales Inquires which are any issues or complaints that includes but not limited to warehouse, shipping, courier or payment issues or regular controls.
• Contact with all necessary parties such as Members, retail customer, warehouse, courier companies, any internal department or 3rd party department to solve the issue with minimum negative impact.
• Use fact-finding and analytical skills to identify and report possible Ethical violations.
• Be responsible for creating and maintaining accurate and complete records (research, communication, etc.) across all business systems.
• Serve as a liaison between Distributors & Preferred Members, internal departments, and Management.
• Deliver the highest levels of service in all interactions with Members & Customers and across all channels of communication.
• Ensure all inquiries are handled with in the SLA´s that have been established.
• Provide services in case of need for all countries that R&R/After Sales Team supports.
• Accept Testing, Sign Off, Training & Implementation.