Analyst/ Senior Analyst- Customer Meeting Services (CMS),HCP Contract to Pa

at  Lilly

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

ABOUT US

At Eli Lilly Cork, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 41,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for patients around the world.
Eli Lilly Cork is made up of a talented diverse team of over 1,800 employees across 38 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.
Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidized canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.
The CMS HCP Contract to Pay team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code. The Meetings & Congresses teams provide support for Meetings Oversight, while the CMS HCP Contract to Pay teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement and compliance support.
The CMS HCP Contract to Pay Team works cross-functionally with regular interaction with key business partners within the GBS and Global and International Meetings & Congresses network, along with other key connected functions in Lilly, in particular Global Transparency, Global Commercial Operations (GCO) and Ethics & Compliance.
This is a 12-month fixed term contract.

REQUIREMENTS: EXPERIENCE AND EDUCATION

• 3-4 years’ customer facing experience with excellent communications & compliance skills, together with experience identifying and delivering process change
• Bachelor’s Degree (or equivalent work experience)
• Fluency in English and in Italian is a requirement. Additional Language is an advantage
• Experience in Sales Force, SAP P2P module, MS Office including Visio is an advantage
• Experience with Contracting systems is an advantage
  The GBS focuses on the following foundational pillars across the full organization to ensure a solid and consistent approach to running our business

The primary role of the CMS HCP Contract to Pay Analyst is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
• Provide excellent customer experience through the timely coordination & execution of HCP contract to pay processes for assigned country. This requires monitoring daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
• Ensure compliance with data capture requirements to support the Lilly’s ToV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
• Ensure efficient and effective issue resolution for queries escalated from CMS Associates, including escalating as necessary to the CMS Managers
• Effectively coach & mentor the CMS Associates to ensure they deliver excellence and compliance across key processes.
• Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same.
• Support global/regional CMS projects as required.
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members
• Demonstrate flexibility as this person will be primarily responsible for the Italian market but support on other markets will also be required
• You may be required to support other markets, language requirements permitting, as the need arises and as deemed appropriate by your line manager