At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Required Skills and Experience:

• Minimum Bachelor’s degree in Computer Science, Engineering or Technical Science
• Qualified candidates must be legally authorized for employment in Ireland
• Experience in working in Scrum - agile methodologies
• Experience with tools such as Jira, MS Project, or HP ALM
• High level of personal organization and attention to detail.
• Ability to understand business functionality and translate it into application requirements
• Experience implementing technical programs in a highly multi-functional environment, with a focus on software aspects
• Comfortable working on early-stage projects in an environment with ambiguity and change
• Great teammate and creative problem solver with good communication abilities
• Solid grasp of basic system engineering, object-oriented design, information risk and security guidelines, and architecture standard

Additional Preferred Skills and Experience:

• Experience defining and delivering highly sophisticated patient technology.
• Pharmaceutical or healthcare industry experience

As a IT Analyst /Operations Support Lead you will be part of a global operations team providing world class support to study delivery teams in standing up and executing trials using innovative Decentralized Trial (DCT) capabilities. As the role of clinical technology evolves to now include remote activity management, investigational software, digital endpoints, and novel measurement tools, you will coordinate lots of fast evolving moving solutions to ensure the desired outcomes are met for our patients and providers. You will work alongside Quality and Regulatory to ensure our solutions remain in compliance. You will partner with the whole of the operations team to figure out and implement efficiencies to deliver DCT capabilities. A successful candidate for this role will have a strong technical curiosity, a passion for customer services to ensure a delightful experience for patients and providers, and a willingness to constantly evolve in this new and innovative space.

Collaborate & Drive Operations

• Develop in-depth trial operations knowledge and strong relationships with business partners.
• Works closely with trial capability leads and clinical trial project managers to ensure traditional and non-traditional technology needs are met.
• Produce and maintain support documentation including issue logging in Service Now, creation of knowledge articles, etc.
• Onboarding/Offboarding resources to trial specific technologies
• Partner on other support activities including audits, Periodic Reviews, and CAPA tasks

Technology and Process Definition

• Define the end-to-end study onboarding process for connected clinical.
• Promote architectural consistency and usability standards
• Design solutions with a high-quality, effortless UX
• Understand information and data analysis requirements
• Define, set up, and implement test cases
• Prototype and co-design for innovative solutions

Business Led Delivery

• Manage the complete life cycle of the study’s technical needs from design and development to validation, testing, and support.
• Promote new technology opportunities and trends to business
• Broker internal and external resources
• Provide consultative support on business-led technology projects
• Manage requirements elicitation, analysis, documentation
• Prioritize needs within and across projects
• Support business case creation and project effort estimation
• Understand the patient journey and translate into user stories
• Proactively monitor industry, functional, and technology trends
• Work with internal teams or external vendors to ensure in-study support for any apps, mobile devices, or digital systems is provided to the clinicians and patients.

Relationship Management & Communication

• Engage with clinical teams and influence protocol decisions
• Engage delivery teams around shared project vision
• Support project-level organizational change
• Communicate emerging business and consumer trends to delivery teams
• Aid business partners in understanding trade-offs and developing consensus
• Support enterprise digital strategy and organizational change
• Train clinicians and administrators on the use of technology

Required Skills and Experience:

• Minimum Bachelor’s degree in Computer Science, Engineering or Technical Science
• Qualified candidates must be legally authorized for employment in Ireland
• Experience in working in Scrum - agile methodologies
• Experience with tools such as Jira, MS Project, or HP ALM
• High level of personal organization and attention to detail.
• Ability to understand business functionality and translate it into application requirements
• Experience implementing technical programs in a highly multi-functional environment, with a focus on software aspects
• Comfortable working on early-stage projects in an environment with ambiguity and change
• Great teammate and creative problem solver with good communication abilities
• Solid grasp of basic system engineering, object-oriented design, information risk and security guidelines, and architecture standards

Additional Preferred Skills and Experience:

• Experience defining and delivering highly sophisticated patient technology.
• Pharmaceutical or healthcare industry experience.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

WeAreLill