At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Eli Lilly Cork is made up of a talented diverse team of over 2000 employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more. Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking. Inhouse People Development services, Educational Assistance, and our ‘Live Your BEST Life’ wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.
Eli Lilly Cork is committed to diversity, equity and inclusion (DEI). We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, Age & Culture, LGBTQ+ and GIN-Gender Inclusion Network. EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all. Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.

Required Skills and Experience:

• Minimum Bachelor’s degree in Computer Science, Management Information & Systems, or related fiel

Additional Preferred Skills and Experience:

• Experience with the clinical trial business process.
• ITIL v4 Foundations certification or additional ITIL v4 certifications.
• Experience with tools such as Jira, MS Project, or HP ALM
• High level of personal organization and attention to detail.
• Experience developing and sustaining strong productive relationships with business partners.
• Ability to translate technical concepts into business language (and vice versa) for effective communication with non-IDS stakeholders.
• Demonstrated learning agility with digital technologies.
• Excellent self-management, communication and team working skills.
• Ability to enthusiastically develop and apply creative solutions.
• Excellent social, leadership and interpersonal skills (both verbal and written).
• Shown partnership skills; work with team dynamic strengths and different viewpoints.
• Shown negotiation skills; utilizes experience and knowledge to persuade others in reaching sound decisions

As a MD IDS Trial Operations Support Lead you will be part of a global operations team providing world class support to study delivery teams in standing up and executing trials using innovative Decentralized Trial (DCT) capabilities and connected devices. As the role of clinical technology evolves to now include remote activity management, investigational software, digital endpoints, and novel measurement tools, you will coordinate lots of fast evolving moving solutions to ensure the desired outcomes are met for our patients and providers. You will work alongside Quality and Regulatory to ensure our solutions remain in compliance. You will partner with the whole of the operations team to figure out and implement efficiencies to deliver DCT capabilities. A successful candidate for this role will have a strong technical curiosity, a passion for customer services to ensure a delightful experience for patients and providers, and a willingness to constantly evolve in this new and innovative space.

Collaborate & Drive Operations

• Develop in-depth trial operations knowledge and strong relationships with business partners.
• Works closely with trial capability leads and clinical trial project managers to ensure traditional and non-traditional technology needs are met.
• Manage and follow up on issues raised by end users and business partners with the related vendors.
• Produce and maintain support documentation including issue logging in Service Now, creation of knowledge articles, etc.
• Onboarding/Offboarding resources to trial specific technologies
• Partner on other support activities including audits, Periodic Reviews, and CAPA tasks

Iterate & Innovate

• Capture requirements needed for continues improvement of capabilities.
• Collaborate with associated technical delivery teams to drive the completion of the requirements.
• Collaborate with external organizations to bring industry-standard methodology back into Lilly and forge new operation processes

Personal Development & Personal Projects

• You will have the opportunity to invest 15% of your time in personal development and/or a personal project of your choice (e.g. Technical or Business Knowledge Upskilling, Clinical Design Special Projects, Usability Research)

Required Skills and Experience:

• Minimum Bachelor’s degree in Computer Science, Management Information & Systems, or related field

Additional Preferred Skills and Experience:

• Experience with the clinical trial business process.
• ITIL v4 Foundations certification or additional ITIL v4 certifications.
• Experience with tools such as Jira, MS Project, or HP ALM
• High level of personal organization and attention to detail.
• Experience developing and sustaining strong productive relationships with business partners.
• Ability to translate technical concepts into business language (and vice versa) for effective communication with non-IDS stakeholders.
• Demonstrated learning agility with digital technologies.
• Excellent self-management, communication and team working skills.
• Ability to enthusiastically develop and apply creative solutions.
• Excellent social, leadership and interpersonal skills (both verbal and written).
• Shown partnership skills; work with team dynamic strengths and different viewpoints.
• Shown negotiation skills; utilizes experience and knowledge to persuade others in reaching sound decisions.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

WeAreLill