Analyst, Systems (ROPS)

at  DaVita

2476 Swedesford RdSTE 150, Malvern, Pennsylvania, 19355-1456, United States of America
This position is responsible for the implementation of new or updating of existing business systems and processes in order to drive improvements across one or more of the business teams within Revenue Operations. In order to achieve this, the Systems Analysts will coordinate multiple stakeholders through the Software Development Life Cycle (SDLC) process, including IT, external vendors, and business teammates.

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS:

• Bachelor’s degree in a related field of study and 1+ years’ experience OR applicable work experience – Required.
• Master’s degree – Preferred.
• Strong analytical and report-building skills – Required.
• Ability to communicate complex ideas in a simple, easily digestible manner to a range of audiences – Preferred.
• Commitment to DaVita’s Core Values – Required.
• Experience in healthcare and/or revenue cycle – Preferred.
• Proficiency in one or more analytical or report-building tools such as Excel, SQL, Tableau, Python, and VBA – Preferred.
• Knowledge & experience working within the Software Development Life Cycle – Required.

TRAVEL AND TIME REQUIREMENTS:

• Travel: 5% - 10%.

Analysis & Technical:

• Produces detailed system documentation including requirements, process flows, communications, use cases and user stories.
• Makes recommendations & synthesizes takeaways from visualizing processes flows across multiple systems or businesses.
• Develops requirements by collaborating with business leaders & translating their needs across multiple business systems or processes.
• Performs analysis related to a system (ex. Assessing value or ROI of a change, sizing for fixed and funded programs).
• Demonstrates understanding across a larger scope of business systems (multiple systems, multiple businesses using a system, multiple processes), including how data capture & processes across systems are interrelated.
• Understands how to pull data from a business system & knows where/who to go to for other needed data.
• Independently produces and distributes recurring reports related to a business system or process using proficiency in tools such as Excel and SQL.

Problem Solving:

• Solves problems related to a business system by outlining potential drivers & forming a hypothesis-based approach. Guides business in identifying root cause and initiating a system solution.
• Proactively raises awareness when issues arise that impact their work stream; understands implications of their overall project on broader business objectives or other business lanes.
• Business lead for IT communication & leads the facilitation of User Acceptance Testing and production validation, including writing & executing on test cases.
• Identifies ways to prevent further system issues, has reputation of error free work, and troubleshoots system issues.

Project & Stakeholder management:

• Effectively leads working sessions & facilitates interactions between business teams and IT (ex., Requirement review sessions, project status meetings & post-deployment feedback sessions).
• Directs & executes on next steps to progress own work stream; identifies & recommends new opportunities to improve existing processes.
• Understands the Software Development Life Cycle and supports business team in progressing through the process.
• Utilizes tools such as JIRA, Confluence or Smartsheets to maintain up to date documentation of data/process dependencies across multiple projects, business lanes of systems (ex. BRD, use cases, process flows) and to facilitate daily communication.
• Proactively communicates around deadlines & roadblocks.