Analyst, Technical Support (UAE nationals preferred)

at  Standard Chartered

JOB SUMMARY

• Provides First level support for mission critical regulatory applications.
• Interact with users, regulators, and vendors to resolve issues and manage changes and testing.
• Coordinate with all required technology domains in the group for facilitating quicker deliveries.
• Implements vulnerability fixes and patches on the application infrastructure.
• Participate in Service Review meetings with the application vendors.
• Performs a key role in managing and supporting bi-annual DR drills.
• Coordinates with MIM teams to manage and resolve incidents.
• Development background with troubleshooting skills will be preferable.
• Good communication skills to articulate the subject to the users and vendors.

SKILLS AND EXPERIENCE

• Troubleshooting skills
• Stakeholder management
• Change Management
• Incident Management
• Networking skills

Skills and experience needed for the job

• Experience in developing applications
• Proficiency in .NET, JAVA, Microsoft SQL administration and SQL scripting
• Essential Knowledge on Azure Dev OPS (ADO)
• Sound understanding of Windows server environments
• Experience with middleware channels such as MQ, FileIT, Solace or similar
• Familiar with rudimentary grasp of NW
• Technical troubleshooting and problem solving skills
• Log analysis and monitoring
• Software configuration and deployment
• SLA management with vendors
• Technical documentation preparation

QUALIFICATIONS

• Effective communication skills, both spoken and written.
• Strong networking and relationship-building across the organization.
• Ability to influence/negotiate with multiple technology domains.
• Adaptability as evidenced by the ability to handle day-by-day work challenges confidently.
• Strong sense of accountability when resolving issues.
• Sound understanding of Banking systems and operations.
• Service quality focus for business and customers

ABOUT STANDARD CHARTERED

We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

OTHER RESPONSIBILITIES

• Interact with users, regulators, and vendors to resolve issues and manage changes and testing.
• To coordinate with all required technology domains in the group for facilitating quicker deliveries.