Analytics Client Service Analyst

at  MSCI Inc

YOUR SKILLS AND EXPERIENCE THAT WILL HELP YOU EXCEL

• A self-starter who is highly motivated, and can work individually and within a team
• Strong interest in the financial investment process and familiar with international financial institutions and global financial markets
• Strong analytic, quantitative, and problem-solving skills
• Strong organizational skills having the ability to handle multiple projects under tight and short-term deadlines, and keen attention to details
• Ability to comprehend, simplify and communicate complex concepts or methodologies verbally and in writing via the English language to clients and internal stakeholders
• Ability to work efficiently with diverse cultures on a global team, and knowing when to involve appropriate colleagues in projects regardless of function, geography, and business line
• Ability to develop value-added contributions to both internal and external clients

YOUR TEAM RESPONSIBILITIES

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our institutional clients around the world. around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on our line of products and services. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. The team members work closely with account managers and consultants to develop and maintain client relationships.

YOUR KEY RESPONSIBILITIES

• Learn and understand our application tool’s user account maintenance and functionalities
• Learn and understand the various market and financial portfolio and risk management concepts used in our application tools
• Assist the team with day-to-day query allocation and satisfactory resolution of operational, data and intermediate analytics client queries using combined knowledge of BarraOne/BPM/Risk Manager, financial quantitative tools, market and financial risk methodologies and other risk management concepts
• Participate in developing client relationships through proactive up on issues raised by clients
• Maintain relationships by ensuring relevant product information is shared with clients
• Provide client feedback to the Coverage, Product Management, Research, and Production groups
• Learn and understand on all product lines which include all levels of Analytics products (BarraOne/BPM/Risk Manager) and Level 0 of Index, ESG, and Real Asset products.