Analytics Client Service Specialist

at  MSCI Inc

SPECIFIC KNOWLEDGE/SKILLS

• Strong analytic, quantitative, and problem-solving skills
• Demonstrated understanding of financial topics which should include some of the following: Modern Portfolio Theory, Equity and Portfolio Construction, Optimization, Cap Asset Pricing models, Multi Factor Risk Models, Market Risk, Credit Risk and VAR
• Deep understanding of international financial institutions and global financial markets
• Proactive and highly motivated, track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities
• Ability to develop value-added contributions to both internal and external clients
• Excellent communication skills, ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
• Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines
• Dynamic, track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
• Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location

YOUR TEAM RESPONSIBILITIES

We are currently seeking an experienced Analytics Client Service Specialist to join our Client Coverage organization.
The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Specialists work closely with account managers and consultants to develop and maintain client relationships

YOUR KEY RESPONSIBILITIES

• Answer detailed client inquiries about MSCI products and methodology
• Participate in developing client relationships through proactive follow up on issues raised by clients
• Analyze market performance and data for our clients on a reactive and a pro-active basis
• Maintain relationships by ensuring relevant product and model information is shared with clients
• Provide client feedback to the Coverage, Product Management, Research and Data groups
• Keep up with current events and trends in the marketplace