Analytics Support Lead (Remote)

at  NTT Data

Vancouver, BC, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate26 Dec, 2024Not Specified29 Sep, 20248 year(s) or aboveTravel,Data Validation,Data Modeling,Data Quality,Interpersonal Skills,Design,Integration,Data WarehouseNoNo
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Description:

Req ID: 296205
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Analytics Support Lead (Remote) to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

REQUIREMENTS:

  • 8+ years of experience in managing analytics application support ecosystem covering multiple tools (Informatica MDM / Matillion / Tableau / Cognos)
  • Strong experience working in large Data warehouse, Data modeling & Data Mappings, Data validation, Match and Merge rules, Framework etc
  • Hands on experience in multiple analytics tools (Informatica MDM / Matillion / Tableau / Cognos), covering design, development and application monitoring
  • Experience handling analytics application support covering shift, managing SLA compliance and Production deployments
  • Collaborates with source systems data stewards, system owners and technical personnel for data issues and resolves any data quality or technical issues related to data ingestion and integration.
  • Strong understanding of application support processes and understands Service Now tool.
  • Strong Experience working with clients and end users
  • Strong written and verbal communication and interpersonal skills
    Travel: None

Responsibilities:

  • Day to Day application support incidents tracking and managing end user communication on ticket updates
  • Application support Ticket fixes and closure as per priority and defined SLA
  • Engage in onsite client discussions, architect meetings, CAB meetings relating to ticket discussion and closure
  • Work closely with IT Managers and business teams to mitigate ticket issues and risks.
  • Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution


REQUIREMENT SUMMARY

Min:8.0Max:13.0 year(s)

Information Technology/IT

IT Software - Other

Information Technology

Graduate

Proficient

1

Vancouver, BC, Canada