Analytics Support Lead (Remote)

at  NTT Data

Req ID: 296205
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Analytics Support Lead (Remote) to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

REQUIREMENTS:

• 8+ years of experience in managing analytics application support ecosystem covering multiple tools (Informatica MDM / Matillion / Tableau / Cognos)
• Strong experience working in large Data warehouse, Data modeling & Data Mappings, Data validation, Match and Merge rules, Framework etc
• Hands on experience in multiple analytics tools (Informatica MDM / Matillion / Tableau / Cognos), covering design, development and application monitoring
• Experience handling analytics application support covering shift, managing SLA compliance and Production deployments
• Collaborates with source systems data stewards, system owners and technical personnel for data issues and resolves any data quality or technical issues related to data ingestion and integration.
• Strong understanding of application support processes and understands Service Now tool.
• Strong Experience working with clients and end users
• Strong written and verbal communication and interpersonal skills
  Travel: None

• Day to Day application support incidents tracking and managing end user communication on ticket updates
• Application support Ticket fixes and closure as per priority and defined SLA
• Engage in onsite client discussions, architect meetings, CAB meetings relating to ticket discussion and closure
• Work closely with IT Managers and business teams to mitigate ticket issues and risks.
• Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution