Analytics Support Lead (Remote)
at NTT Data
Vancouver, BC, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 26 Dec, 2024 | Not Specified | 29 Sep, 2024 | 8 year(s) or above | Travel,Data Validation,Data Modeling,Data Quality,Interpersonal Skills,Design,Integration,Data Warehouse | No | No |
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Description:
Req ID: 296205
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Analytics Support Lead (Remote) to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).
REQUIREMENTS:
- 8+ years of experience in managing analytics application support ecosystem covering multiple tools (Informatica MDM / Matillion / Tableau / Cognos)
- Strong experience working in large Data warehouse, Data modeling & Data Mappings, Data validation, Match and Merge rules, Framework etc
- Hands on experience in multiple analytics tools (Informatica MDM / Matillion / Tableau / Cognos), covering design, development and application monitoring
- Experience handling analytics application support covering shift, managing SLA compliance and Production deployments
- Collaborates with source systems data stewards, system owners and technical personnel for data issues and resolves any data quality or technical issues related to data ingestion and integration.
- Strong understanding of application support processes and understands Service Now tool.
- Strong Experience working with clients and end users
- Strong written and verbal communication and interpersonal skills
Travel: None
Responsibilities:
- Day to Day application support incidents tracking and managing end user communication on ticket updates
- Application support Ticket fixes and closure as per priority and defined SLA
- Engage in onsite client discussions, architect meetings, CAB meetings relating to ticket discussion and closure
- Work closely with IT Managers and business teams to mitigate ticket issues and risks.
- Work closely with offshore support team, integration systems teams to manage the overall ticket backlogs and resolution
REQUIREMENT SUMMARY
Min:8.0Max:13.0 year(s)
Information Technology/IT
IT Software - Other
Information Technology
Graduate
Proficient
1
Vancouver, BC, Canada