Ann Summers Customer Service Advisor

at  Ascensos

DATE POSTED

26/09/2024
Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that’s what we deliver. We help brands, and their customers stay in love.
Whether it’s clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, Selfridges, KFC and Big Bus Tours.
We’re proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

ABOUT YOU

We believe that customers buy into people who have a naturally friendly and welcoming persona, so this is extremely important to us. We’re looking for people who engage well with others and can build excellent relationships. It’s also essential that you have an agile and dynamic approach as you will be expected to deal with a broad range of customer queries.
We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.

We have a bold vision and are seeking team members who aspire to think even bigger, accomplish more, and work more efficiently. Full training will be provided, but we’d love to hear from you if you possess the following skills:

• Brilliant written communication.
• Exceptional attention to detail.
• Talent for building rapport and communicating effectively.
• Proficiency in keyboard and computing skills.
• Efficient and thorough researching skills.
• Excellent questioning techniques.
• Ability to collaborate as part of a team.
• Enthusiasm and passion for delivering high-quality results.

• Providing first-class customer service via written communication, including but not limited to Web Chat and Email.
• Ensuring all communication with our client’s customers are handled professionally and promptly.
• Recording details of customer comments on the database provided, leaving clear notes.
• Demonstrating strong product knowledge to ensure all customer queries are answered correctly.
• Taking ownership of the customer experience by providing excellent service.
• Achieving the key targets set.
• Adhering to quality standards and ensuring consistency in all interactions.