answering service operator

at  Scotia Business Centre Limited

• Durée de l’emploi: Permanent
• Langue de travail: Anglais
• Heures de travail: 32 to 40 hours per week
• Education:
• Expérience:

EDUCATION

• Secondary (high) school graduation certificate
• or equivalent experience

COMPUTER AND TECHNOLOGY KNOWLEDGE

• Switchboard 25+ lines
• Word processing software
• Electronic mail
• MS Excel
• MS Outlook
• MS Word

WORK CONDITIONS AND PHYSICAL CAPABILITIES

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

EXPERIENCE

• Will train

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Maintain work records and logs
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Calculate billing charges
• Monitor mobile radio or telephone
• Provide emergency services
• Operate dispatch systems