AOG Logistics Agent, CRC

at  Collins Aerospace

QUALIFICATIONS AND EXPERIENCE YOU MUST HAVE

• Fluency in Arabic and English
• SAP experience
• Experience in resolving customer complaints and problems
• Experience in aerospace
• MS Outlook, Excel, PowerPoint, Word
• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
• UAE citizenship required

QUALIFICATIONS AND EXPERIENCE WE PREFER

• Aerospace or manufacturing industry experience
• Salesforce experience is a plus
• Reporting, database manipulation and/or VBA is a plus
• Experience in resolving customer complaints and problems
• Ability to host a virtual meeting with leadership teams across the regions
• Strong numerical, written, and verbal communication and reasoning skills
• Experience analyzing and troubleshooting challenging and uncommon scenarios
• Ability to manage time-sensitive and high-pressure situations without supervision
  RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

PRIMARY RESPONSIBILITIES

• Support the IATA II Logistics team’s Case Management process and drive flawless execution to meet customer commitments in a consistent, repeatable manner
• Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded
• Communicate effectively and professionally with customers.
• Manage and resolve inbound Aircraft on Ground (AOG) and critical part demand for a variety of Collins Aerospace customers worldwide
• Process and monitor all customer issues and concerns, from initiation to closure using a combination of CRM and ERP systems
• Follow-up with customers on all issues and cases while maintaining strong customer relationships
• Work closely with various departments within the organization to ensure required information and support is provided to resolve customer issues
• Ensuring all necessary flow-downs to supply chain, shipping, quality, and other stakeholders are communicated timely and accurately
• Achieve all key performance indicators and achieve best in class performance
• Participate in continuous improvement initiatives
• Responsible for small projects as directed and guided by management and senior colleagues by applying knowledge and experience from previous roles
• Promote an inclusive, engaging, & rewarding work environment including:
• Attend off shift team & organization wide meetings (e.g., staff meeting, 1:1 with manager, performance connect discussions around skills development and growth discussions, cross-IATA “Coffee Chats”)
• Work respectfully across multiple cultures and countries