AOG Operations Executive

at  GBA Services

Compnay: GBA Global Solutions
Job Title: AOG Operations Executive - 4 on 4 off Nights
Line Manager: Operations Manager
Working; Shift 4 on 4 off 1900 – 0700
Salary: £38’000 - £45’000 DOE
Overview:
Why not consider joining one of the highest performing, highest salary offering, enjoyable places to work in the Freight Forwarding Industry by applying for one of our new AOG operations Executive roles?
The role is required to work within the Operations team, to complete shipments from start to finish. The role desires a candidate whom is capable to self-management and prioritise workloads, capable to operate a variety of transport modes across Import, export and cross trade movements.

Main Role Accountabilities

• Ensure quotation requests from customers are responded to in a timely manner (Within KPI), providing required follow up and inputting into the company system if the quotation comes to fruition.
• Answering and returning customer emails, queries and tracking requests in a timely manner and to agreed standards. Acting in a professional manner and always respond positively to customers/colleagues.

• Investigate and implement the most cost-effective dispatch of each shipment in accordance with the customers’ instructions. • Liaise and negotiate and secure services with the suppliers to ensure their costs are being provided at the time of booking and secure services with written booking instructions which are recorded within job file along with any/all costs incurred.
• Manage all necessary records of shipments in and out of the Heathrow ETSF facility in compliance with AEO, UK Customs Law, IE NCTS, ETSF Records, C88, Dangerous goods, International shipping and GBA organizational policy & procedure. •

Produce all required documentation such as AWB, BOL, CMR, C88, SAD & CSD

• Participate, deliver and receive clear handovers between shift colleagues ensuring that all job files are managed from Start to finish including financial responsibility for recording services engaged throughout the shipment cycle,
• Ensuring Customs Entries are being completed as per the written instructions from the customer or as per the agreed customer SOP. Ensuring personal awareness of relevant import/Export law and procedures; tariffs and duties; licenses and restrictions.
• Adhere to health and safety policy, Aviation Security and GBA policies and procedures at all times.
• Ensure each file documentation is recorded within the job file including all supporting paperwork/emails etc are contained. Also to ensure
• Liaise with and when required undertake Warehouse and Transport Department functions (Including security screening).
• Ensuring at all times any generic email group mailboxes are clean and contain only latest relevant email chain to provide a clear scope of live workloads and to efficient aid shift handovers.

Key Skills and Attributes

• Comfortable working in a fast-paced, customer-driven environment.
• Strong organisational skills with the ability to prioritise as well as focus on the detail.
• Strong communication skills, both written and verbal.
• Ability to work pro-actively using own initiative delivering where required problem-solving solutions.
• Previous experience dealing with varied customer base and building strong relationships.
• Ability to consider several possible options and decide on most appropriate method.
• Excellent process and planning skills.
• Strong commercial awareness and understanding of the impact of actions. Qualifications and Experience
• Proven experience working in Imports / Exports in a customer-facing, fast-paced environment, preferably with aerospace logistics industry experience.
• Customs Declaration Service knowledge essential, with a solid background in UK Customs law and procedures.

• Boxtop/ASM experience preferred but not essential as training will be provided. • Sound knowledge of Microsoft suite, including Word, PP, Excel. Project management software an advantage.

• Dangerous Goods Compliant an advantage.

About Us
GBA Logistics has been delivering logistics solutions since 1987 and are in the top 50 Logistics Companies in the UK – Why? Because our people are our most important asset and are crucial to the success of our business! We are one big family and care passionately about the work we do and the service provided to our customers.
Being a part of the GBA Global Solutions team you will play a critical part in a growing team of specialist who provide customer-tailored global end-to-end supply chain solutions to support the aerospace industry 24/7. Your role will include the production of shipping documentation, customs submissions (both Import & Export and delivery of a consistently excellent customer experience throughout. You and your colleagues will be providing the 24/7 business continuity to supply chain demands and powering our industry forward.

What we can offer

• Long term career with a stable market leader
• 20 days holiday inc B/H
• Holiday loyalty scheme
• Health care cash plan enrolment following probation period.
• Pension enrolement.

What do our People say?
“Great place to work, progression and development are key elements of the business and shows a true reflection on how the company want to help the growth of their employees.
” “I am really enjoying working for GBA, management are very friendly and supportive, they respect you. GBA offer flexibility within my role and there is a good work-life balance.”
GBA Logistics is an equal opportunities employer. Our people have made us the success that we are today and are the key to our continued growth moving forwards. We recognise the unique and valuable contributions that arise from a diverse and inclusive workforce built up from people with different backgrounds, cultures, experiences, and skillsets, that when combined together, help our business to thrive.
Our recruitment process is fair and equitable to ensure that all candidates are duly considered and supported. If you require any reasonable adjustments during the recruitment process, please email our Talent Acquisition Specialist via recruit@gbalogistics.co

• Ensure quotation requests from customers are responded to in a timely manner (Within KPI), providing required follow up and inputting into the company system if the quotation comes to fruition.
• Answering and returning customer emails, queries and tracking requests in a timely manner and to agreed standards. Acting in a professional manner and always respond positively to customers/colleagues