AP Research Coordinator, Client Accounting

at  FirstService Residential

AP RESEARCH COORDINATOR, CLIENT ACCOUNTING

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.
Experience exceptional service with a fulfilling career in property management with FirstService Residential.

KNOWLEDGE, SKILLS & PROFICIENCIES

• Must have strong computers and systems knowledge and proficiency.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Detail oriented and strong organizational and multi-tasking skills.
• Ability to work with sensitive or confidential information.
• Ability to meet deadlines and work well under pressure.
• Ability to work in a team environment as well as independently and be self-driven
• Critical thinking, problem solving, and judgement and decision making abilities.
  Disclaimer
  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
  FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

• Researches and responds to inquiries, including but not limited to clarifying when an invoice will get paid, why an invoices was paid incorrectly, and how to properly code an invoice.
• Researches and resolves invoice issues relating to unidentified properties, potential duplicate payments, image issues, missing invoices, missing payments, etc.
• Processes utility invoices in a timely manner to ensure due dates are met as to avoid late fees and disconnections.
• Processes the batching of approved invoices into the accounting system as well as resolving issues associated with that process.
• Supports internal and external information requests.
• Resolves internal and external customer issues utilizing prompt, effective communication.
• Team with property management to ensure all invoice information is captured correctly and processes are followed to ensure timely payment of invoices to association vendors.
• Assist the AP Manager to ensure proper workflows are established and maintained for routing of invoices through the approval process.
• Assist with training, guidance and support to system users in their application knowledge. Assist users on new processes and functions.
• Helps identify reoccurring errors and troubleshoots system issues