APJ Service Sales Leader- IES

at  Thermo Fisher Scientific

JOB DESCRIPTION

We’re a transformative leader powered by an important Mission: To enable our customers to make the world healthier, cleaner and safer. Through our dedication, our global organization drives transformation in the scientific industry across the globe. Our work has meaningful impact inside the company and out. Our scale and depth of capabilities enables customers across a range of vertical segments. We offer products and solutions that enable customers to push the boundaries of innovation.
This role will support the Instruments & Enterprise Services Division’s service sales organization scale as a successful and impactful service organization that provides exemplary services and support to customers to improve the Thermo Fisher brand.

KNOWLEDGE, SKILLS, ABILITIES

• Outstanding interpersonal skills both oral and written (excellent listener, ability to establish rapport with clients and colleagues, communicates persuasively and with integrity, effective negotiator, excellent presentation skills) in English; ability to speak another local language is an advantage
• Self-starter, highly motivated leader with a strong bias for action/execution; a consistent track record of actions and results that demonstrate initiative
• Demonstrated leadership abilities with shown success in developing teams and developing talent
• Minimal direct supervision required
• Cultural sensitivity and awareness

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Ability to travel (averaging approximately 60%) to visit sub-regions and customers located across Asia Pacific & Japan

The successful candidate will plan, guide and coordinate Service Sales activities for the APJ region. They will:

• Custodian for achievement of all Service commercial targets as defined for revenue, profit, service bookings and Commercial excellence for all products, along with a high level of customer satisfaction and loyalty.
• Contributes to the division to Policies, Processes and general Service Guidelines in line with Service Strategy for APJ.
• Work together with the Service-Sales Managers & Sales Managers in the 5 sub regions of Australia New Zealand (ANZ), India, Japan Korea and Southeast Asia and Taiwan (SEATW) to achieve the harmonization of Business practices required to build a growth oriented business environment