At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

JOB DESCRIPTION

We are looking for a motivated Hybrid Level 1 Apple Technician / Apple Engineer to join our team. This role combines technical support responsibilities with engineering tasks to provide customer support for our Apple/Macbook community. The ideal candidate will have experience supporting a Macintosh environment, a passion for technology, excellent problem-solving skills, and a desire to grow in both technical support and engineering areas.

Key responsibilities:

• Provide level 1 support to Macintosh users via phone, email, and in-person.
• Diagnose and troubleshoot issues in a timely manner.
• Assist in the testing and development of new software features and updates.
• Collaborate with the engineering team to identify and resolve issues.
• Assist in the testing and development of new software features and updates.
• Work closely with other globally located technicians and engineers to escalate complex issues and share knowledge.
• Maintain accurate records of customer interactions, technical issues, and resolutions using ServiceNow.
• Contribute to the internal knowledge base with best practices and troubleshooting steps.
• Participate in team meetings and training sessions to enhance technical skills.
• Adhere to all bank security policies.
• Educate customers on product features and best practices.

Qualifications:

• Bachelor’s degree, or equivalent work experience
• At least 2 years of experience within a total information technology (IT) environment
• Experience in supporting macintosh devices.
• Familiarity with Apple products and operating systems (macOS).
• Basic understanding of computer hardware and software troubleshooting techniques.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Have Jamf or Apple support certification.
• Experience using ServiceNow is desirable but not required.
• Experience using remote desktop support tools.

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If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine

• Provide level 1 support to Macintosh users via phone, email, and in-person.
• Diagnose and troubleshoot issues in a timely manner.
• Assist in the testing and development of new software features and updates.
• Collaborate with the engineering team to identify and resolve issues.
• Assist in the testing and development of new software features and updates.
• Work closely with other globally located technicians and engineers to escalate complex issues and share knowledge.
• Maintain accurate records of customer interactions, technical issues, and resolutions using ServiceNow.
• Contribute to the internal knowledge base with best practices and troubleshooting steps.
• Participate in team meetings and training sessions to enhance technical skills.
• Adhere to all bank security policies.
• Educate customers on product features and best practices