Apple Technical Consultant

at  Presidio

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers’ customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.
WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

TRAVEL REQUIREMENTS:

This position is fully onsite with one of Presidio’s major customers based in Clondalkin, with occasional travel to other locations within Ireland.

REQUIRED SKILLS:

• Solid knowledge of iPadOS and iOS
• Solid networking/server knowledge
• Experience using Intune for mobile device management
• Experience of managing Apple on a large scale in the enterprise environment
• Experience with ConnectWise or other enterprise service management and ticketing systems

ADDITIONAL DESIRED SKILLS:

• Knowledge of Android mobile device platform
• Excellent communication skills and able to work effectively within a team of other engineers
• Ability to also see the ‘bigger picture’ for a relationship with a client, and not just the specific task in hand
• Able to work under pressure with proven time management
• Attention to detail with documentation and representing your employer to the highest standard

EDUCATION AND EXPERIENCE:

• Bachelor’s degree or minimum 1 year relevant industry experience

THE ROLE: THIS ROLE IS ONSITE IN CLONDALKIN (D22) (5 DAYS PER WEEK)

Job Summary: A great opportunity is now available for a talented and dedicated Systems Engineer to join the Apple Practice at Presidio. Working with an experienced team of Apple engineers you’ll use your experience with macOS, iOS, iPadOS and other IT systems to deliver world class solutions to Presidio’s enterprise customers.
As an Apple Technical Consultant, you will engage directly with one of Presidio’s prestigious customers and work with the Apple Practice engineers to manage all aspects of their mobile platforms.

JOB RESPONSIBILITIES:

• Managing all customers mobile devices, including fault finding and repair/replacement as required
• Liaising with internal IT staff to ensure a high level of service for end users based around Ireland and the UK.
• Utilising MDM soultions to ensure devices are secure and compliant while maintaining end user experiences
• Lifecycle management of mobile devices