Application Engineer EMEA

at  Corning

REQUIREMENTS:

• Required Education: University Engineering Degree
• Required Years and Area of Experience: Preferred Telecom or Datacom: 2-5 years
• Required Skills:
• Strong English writing and speaking skills
• Demonstrated Technical Support Experience (customer oriented, field solutions, timely responses)
• Basic mechanical /troubleshooting/repair skills
• Ability to convey technical, complex ideas to highly technical customers/colleagues or - as well - less technically inclined customers/colleagues
• Ability to work comfortably in team collaboration in order to support others, learn from others and share information with others
• Strong computer skills (MS Windows based: Power point, Word, Excel, Visio)
• Energetic with a desire to learn
• Desired Skills :
• Enterprise and Data Center Network Design knowledge and related proven experience
• Knowledge of active equipment application: Ethernet switches, IP routers, OLT/ONT, etc.
• Basic programming skills (Python, VBA, Office 365 Apps).
• Any additional EMEA language (French, Spanish, Italian, Arabic, etc) will be considered as a plus
  Travel Requirements: up to 25% of the working time as required.

• Provide technical support, training and presentations of Corning products directly to end customer, installer, or distribution partners
• Advise customers (internal or external) about products and their use in various applications. Must be able to explain benefits and determine detailed list of part numbers required for a system solution in order to fulfill customer RFQs (request for quote)
• Create datasheets and technical papers and customer responses as needed
• Provide pre-sales and after sales customer support including product recommendation, system design, system installation training, testing, and troubleshooting at customer site
• Provide feedback to development/PLM (product line management) regarding new product evaluation, product improvements and compliance to regional standards and norms