Application Management Engineer with German

at  Accesa

Unternehmensbeschreibung
Accesa is a leading technology company headquartered in Cluj-Napoca, with offices in Oradea, Bucharest, Timisoara and 20 years of experience in turning business challenges into opportunities and growth.
A value-driven organisation, it has established itself as a partner of choice for major brands in Retail, Manufacturing, Finance, and Banking. It covers the complete digital evolution journey of its customers, from ideation and requirements setup to software development and managed services solutions.
With more than 1,200 IT professionals, Accesa also has a fast-growing footprint, establishing itself as an employer of choice for IT professionals who are passionate about problem-solving through technology. Coming together in strong tech teams with a customer-centric approach, they enable businesses to grow, delivering value for our clients, partners, industry, and community.
Stellenbeschreibung
Our client, a prominent player in the financial sector based in Frankfurt, has partnered with Accesa for nearly four years. The project centers focus on providing comprehensive application support, including maintenance, monitoring, and documentation.

QUALIFICATIONS:

• Knowledge of operating systems such as Windows, Linux, or Unix
• Basic knowledge with databases like SQL Server, Oracle, or MySQL
• Familiarity with application servers like Apache, Tomcat
• Proficiency with ITSM tools and processes, such as ServiceNow Jira Service Management, and a solid understanding of ITIL practices for managing and delivering IT services
• Proficiency in German (B2/C1) and English, both written and spoken

• Incident Management: Respond to and resolve application-related incidents within agreed service levels, including performing root cause analysis and implementing long-term fixes
• Application Monitoring: Monitor the performance and health of applications, using tools to identify and address issues proactively before they impact users
• User Support: Provide technical support to end-users, troubleshooting issues, and guide them through problem-solving processes
• Team collaboration: Work closely with development, infrastructure, and business teams to ensure applications are aligned with business needs and meet service-level agreements
• Incident Management: Respond to and resolve application-related incidents within agreed service levels, including performing root cause analysis and implementing long-term fixes
• Security Compliance: Ensure that applications comply with security standards and policies, including managing user access controls and performing security assessments
  Qualifikationen