Application Manager

at  Adecco Group

About the role

The Application Manager role is focused on ensuring that outsourced support services are delivered according to contract SLAs and KPIs, in full compliance with Adecco’s ITIL processes, security standards, and Internal Audit policies.What you’ll be doing

• Under the supervision of the Solution Support Domain Head, you will be responsible for managing and coordinating the relationship with Application Maintenance and Support (AMS) suppliers for incident, problem, and service request management.
• Ensure supplier performance by holding regular meetings to make sure they meet their contractual obligations (SLA, KPI).
• Provide the supplier with recommendations for improvements as part of the CSI process and share their recommendations.
• Use the Adecco catalogue of applications to meet business needs effectively.
• Possess in-depth knowledge of IT operational processes and procedures.
• Ensure that the supplier provides all the necessary documentation and evidence related to support and maintenance activities in line with Security and Internal Audit policies.
• Ensure that the release management process from suppliers is smooth and compliant.
• Work closely with stakeholders to understand business needs and priorities.
• Be the main contact for IT Business representatives in case of questions or issues related to maintenance and support.
• Conduct regular quality control reviews and alignment meetings with suppliers to accurately report on ongoing work.
• Coordinate internal and external audits, security and compliance controls, and leverage suppliers wherever possible.
• Contribute to license control and billing-related matters.
• Be the first point of escalation for issues or questions about the quality of service.

About you

• Minimum 3 years of experience in a related position.
• Strong technology awareness and solution-related technology awareness.
• University degree, preferably in a technical subject, or comparable education.
• ITIL v3 or v4 certification.
• Willingness to travel (20-50%

Why choose us?
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.
You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.
Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.
Make an impact where it matters mostA journey to bring out the best in you
We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary.
On our career site, you will find some of the key steps you can expect to guide you along the way.As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain.
The Adecco Group is proud to be an Equal Opportunity Employer.
Posting date: 11-09-202

• Under the supervision of the Solution Support Domain Head, you will be responsible for managing and coordinating the relationship with Application Maintenance and Support (AMS) suppliers for incident, problem, and service request management.
• Ensure supplier performance by holding regular meetings to make sure they meet their contractual obligations (SLA, KPI).
• Provide the supplier with recommendations for improvements as part of the CSI process and share their recommendations.
• Use the Adecco catalogue of applications to meet business needs effectively.
• Possess in-depth knowledge of IT operational processes and procedures.
• Ensure that the supplier provides all the necessary documentation and evidence related to support and maintenance activities in line with Security and Internal Audit policies.
• Ensure that the release management process from suppliers is smooth and compliant.
• Work closely with stakeholders to understand business needs and priorities.
• Be the main contact for IT Business representatives in case of questions or issues related to maintenance and support.
• Conduct regular quality control reviews and alignment meetings with suppliers to accurately report on ongoing work.
• Coordinate internal and external audits, security and compliance controls, and leverage suppliers wherever possible.
• Contribute to license control and billing-related matters.
• Be the first point of escalation for issues or questions about the quality of service