Application Production Support

at  askblue

Do you know AskBlue?
We were born in 2013, and we provide services in the field of information technology.
We are looking for Application Production Support to join our company in one of our projects, in Lisbon.

Responsibilities

• The candidate Is responsible for deploying application by setting up the environments according standards, troubleshooting and produce accurate documentation;
• Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud);
• Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.);
• Adopts global and departmental guidelines, IT best practices and IT Security recommendations;
• Define tactical solutions to resume processes as quick as possible;
• Contribute to solve incident and find out the root cause;
• Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities;
• Perform regular reviews of scripts before UAT phase;
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve;
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Provide support to projects regarding definition of solutions
• Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers tools

Requirements

• At least 10 years-long experience
• Teamwork attitude: work cooperatively toward a common objective
• Accuracy: manage details to fully achieve required objectives and safeguard the context
• Stress management and self-control: be able to switch quickly from one topic to another, handle multiple incoming enquiries, control the external pressure without losing clear thinking
• Problem solving: consider issue by gathering relevant information, analysing data, evaluating alternatives to find out tactical solutions
• Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections
• Responsiveness: promptly address needs based on understanding their priorities and constrains
• Autonomy: manage own work in order to take the appropriate actions
• Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues

Main Tasks

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, phone or in person
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Contribute towards better post-release checkouts
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team

Technical Skills:

• First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support
• At least 10 years’ experience in a similar position (Production Support)
• General IT infrastructure knowledge
• Being confortable with working on different Operating Systems (Windows, linux - Red Hat)
• Windows (power shell, active directory, Event logs, …)
• Application Performance Monitor (Dynatrace preferable)
• Good understanding of the ITIL norm especially Incident, Change and Request Management and practices
• Devops Toolchain (Ansible, Jenkins, …)
• Knowledge in RPA (Blue Prism preferable)
• relational database concepts’ knowledge
• English (Mandatory): N3 - Expert
• French is a Plus

Responsibilities

• The candidate Is responsible for deploying application by setting up the environments according standards, troubleshooting and produce accurate documentation;
• Needs to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud);
• Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.);
• Adopts global and departmental guidelines, IT best practices and IT Security recommendations;
• Define tactical solutions to resume processes as quick as possible;
• Contribute to solve incident and find out the root cause;
• Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities;
• Perform regular reviews of scripts before UAT phase;
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve;
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Provide support to projects regarding definition of solutions
• Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers tool

Main Tasks

• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, phone or in person
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Contribute towards better post-release checkouts
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the tea