Application Senior Technical Analyst with German

at  QAD Inc

Company Description
QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.
We are a virtual first company and your primary work experience will be virtual / working from your home. Occasional travel to a physical office may be required to enhance working relationships, collaboration, design, strategy and alignment.
Job Description
QAD is looking for an Application Senior Technical Analyst with German who will analyze and resolve complex technical issues, ensuring smooth operations and providing technical guidance and support to the end user (customer). You will also contribute to the overall success of the organization by implementing effective solutions and driving continuous improvement. This role requires strong technical, analytical, and communication skills, as well as a solid knowledge of IT systems and processes. You will provide software support regarding our SRM software only. The majority of the questions are placed by the customer directly. Additionally, as an Application Senior Technical Analyst you will play a key role in developing training content for the team, enhancing their capabilities in complex case resolution.
This position is located in Poland and is a fully remote opportunity.

QUALIFICATIONS

• Education in the field of Computer Science, IT-related studies or comparable qualifications.
• 5+ years of professional experience in Customer Service/Support department as a Technical Analyst within the B2B area.
• Previous experience and the ability to read the code and implement changes in Java programming language are essential to the role.
• Previous experience with server containers such as Tomcat are essential to the role.
• Previous experience in dealing with database structure and queries especially for PostgreSQL and basic Oracle SQL are essential to the role.
• Practical knowledge and familiarity in MS-Excel, HTML, CSS, XML, REST API and JSON are desirable.
• Basic knowledge of Linux and ideally Windows are required.
• Experience working with ITIL or an understanding of the framework is preferred.
• Demonstrated ability to continually learn new products and technologies.
• Excellent interpersonal, organization & communication skills.
• Attention to detail, strong analytical and problem solving skills.
• Able to build productive working relationships internally and externally.
• Fluent (C2) German and very good (C1) English language skills are required.

• Analyze and troubleshoot complex technical problems related to the SRM application. Working closely with customers and partners to identify and resolve issues promptly. Ensure that support incidents are resolved in line with established Service Level Agreements.
• Documenting issues and solutions for future reference and analysis.
• Implement regular software updates of the SRM application in different environments, such as AWS or customer environments.
• Efficiently search and maintain the QAD Knowledgebase. Update it with solutions to customer issues, ensuring it remains a valuable resource for problem resolution.
• Provide mentorship and training to Functional Analysts, fostering professional development and skill enhancement. Lead in sharing best practices and developing innovative solutions, enhancing the team’s overall problem-solving capabilities.
• Collaborating with other members of IT teams to resolve complex technical issues.