Application Service Desk Agent (LE) – eBlox Payroll

at  SD Worx

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius.
Our goal?
We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it.
Our people solutions span the entire employee journey, from getting people paid to attracting, rewarding, and developing talent.
Are you ready to join us?
The Customer Care team is situated in the Implementations unit within our CET (Customer Excellence Team) division with a truly diverse range of software and services. We develop, sell, implement, support, and train our customers with software for payroll and HR processes.
The Customer Care team is responsible for the technical and/or functional support of the various Large Enterprise HRM modules, and applications for pay & personnel management.
Currently, we are in search of a great colleague to Customer Care LE (Large Enterprises) to strengthen our team.

Your tasks :

• Providing functional support regarding the use of the various applications for pay & personnel management with initial focus on eBlox Payroll
• Troubleshooting customers’ issues regarding the use, maintenance, and management of the pay packages (eBlox Payroll, Myworkandme, eDox, my pay, etc.)
• Advising and supporting the internal employees (payroll advisors)
• Efficiently supporting products & processes
• Documenting and reporting on problems
• In consultation with your colleagues, formulating your suggestions to internal analysts/specialists of the pay packages
• Drafting and maintaining general documentation

• Providing functional support regarding the use of the various applications for pay & personnel management with initial focus on eBlox Payroll
• Troubleshooting customers’ issues regarding the use, maintenance, and management of the pay packages (eBlox Payroll, Myworkandme, eDox, my pay, etc.)
• Advising and supporting the internal employees (payroll advisors)
• Efficiently supporting products & processes
• Documenting and reporting on problems
• In consultation with your colleagues, formulating your suggestions to internal analysts/specialists of the pay packages
• Drafting and maintaining general documentatio