Application Specialist

at  Queensland Health

The role: As an Application Specialist you will provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework.

• Ensure end to end service delivery for enterprise systems within Queensland Health by establishing and maintaining highly effective working relationships with other technical specialists, application specialists, vendors and end users
• Provide timely application support activity reports to stakeholders
• Assist in the ongoing development, maintenance and deployment of application specific guides, work instructions and technical documents.

Are you right for this role?

To be successful in this role you will require the following key capabilities:

• Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 3)
• Demonstrated ability in the provision of high level specialist advice on, and support for, clinical enterprise applications (SFIA: TECH Level 5)
• Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT / Clinical Business environment (SFIA: SLMO Level 4)
• Well-developed interpersonal, written, and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions (NHS: Effective and strategic influencing)
• Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors and end users (NHS: Collaborative Working)
• Demonstrated experience with supporting Microsoft Windows workstations in large enterprise environments.
• Demonstrated experience with supporting Microsoft SQL Environments and/or Clinical Applications with SQL Database backend infrastructure.

Please refer to the role description for key responsibilities and further information about the role.

The role: As an Application Specialist you will provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, within the ITIL framework.

• Ensure end to end service delivery for enterprise systems within Queensland Health by establishing and maintaining highly effective working relationships with other technical specialists, application specialists, vendors and end users
• Provide timely application support activity reports to stakeholders
• Assist in the ongoing development, maintenance and deployment of application specific guides, work instructions and technical documents

To be successful in this role you will require the following key capabilities:

• Demonstrated ability in developing and promoting ITIL Service Management processes primarily incident / problem / test / change and configuration management (SFIA: USUP Level 4, PBMG Level 4, CHMG Level 4, CFMG Level 3, TEST Level 3)
• Demonstrated ability in the provision of high level specialist advice on, and support for, clinical enterprise applications (SFIA: TECH Level 5)
• Demonstrated ability to ensure that service delivery meets agreed service levels in a customer focused ICT / Clinical Business environment (SFIA: SLMO Level 4)
• Well-developed interpersonal, written, and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions (NHS: Effective and strategic influencing)
• Well-developed ability to build and maintain appropriate relationships with team members, other technical specialists, application specialists, vendors and end users (NHS: Collaborative Working)
• Demonstrated experience with supporting Microsoft Windows workstations in large enterprise environments.
• Demonstrated experience with supporting Microsoft SQL Environments and/or Clinical Applications with SQL Database backend infrastructure