Application Support Analyst - 12 month FTC

at  Affinity Water

Affinity Water, the UK’s largest water-only business is looking for an Application Support Analyst to join our team on a 12-month fixed-term contract. In this role, you’ll support critical business applications, including IBM Maximo and connected systems such as Advisor Portal, HiAffinity, Brook FX, Field Maps, Oracle, and more.
The Wholesale Applications team support many of Affinity Water’s key applications, such as IBM Maximo, FLS Visitour and GIS, and are heavily involved in the development and implementation of new systems and technology within the organisation.
We are currently rolling out dynamic scheduling to enable more efficient planning of routes and workload across several teams using FLS Visitour, at the same time we are supporting the development and rollout of the Smart Metering project to deploy smart meters to customers.

DESIRABLE SKILLS AND EXPERIENCE

• IBM Maximo Knowledge: Any prior experience, even as a user, is advantageous (training provided).
• Brook FX Experience: Familiarity with end-user field systems is beneficial (training provided for internal candidates).
• Testing Skills: Ability to follow test plans and document any issues effectively.
• Problem-Solving: Analytical mindset with the ability to identify and resolve challenges efficiently.
• Desire to Learn: A proactive approach to self-improvement, with a drive to enhance user and colleague IT experiences.

ABOUT THE ROLE

As an Application Support Analyst, you’ll play a varied and essential role, supporting both field and office-based users. This is an excellent opportunity to develop your skills, learn new technologies, and work collaboratively with a team that values innovation and continuous improvement.

KEY RESPONSIBILITIES

• Provide Support: Assist users via Teams, email, and phone with application-related issues.
• Analyse and Diagnose: Investigate incoming support requests and resolve technical issues effectively.
• Testing and Issue Identification: Test changes to applications and identify issues directly in the application or through external systems.
• Project Support: Participate in test cycles for projects, changes, and major releases.
• Documentation: Create and maintain documentation for common issues, test plans, updates, and system changes.
• Communication: Collaborate with key stakeholders, end-users, and other departments to ensure smooth operations.
• System Changes: Implement small system changes and updates, coordinating outages and delivering updates to users.
• Learn and Grow: Work with the Apps Wholesale team to deepen your system knowledge and support team members and departments when needed.