Application Support Analyst (8040)

at  Allan Gray

JOB SUMMARY

To provide an excellent level first and second line support, ensure operational stability and increase efficiency to the Allan Gray Business Users and IT Domains and Developers. We are responsible for a range of departments including Fund Operations, Pricing, Client Operations, Institutional Client Servicing, Trading and Compliance. The successful candidate will be expected to handle all support queries from the Business and IT Domains and Developers as well as analyse/implement fixes and enhancements.

EXPERIENCE REQUIRED

• 3 years experience in a similar role
• Exposure to the Asset Management business would be advantageous
• Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
• Understanding of Database Server Administration and SQL scripting
• Understanding of Networking and IT Security
• Understanding of AWS infrastructure (advantageous)

SKILLS AND COMPETENCIES

• Working knowledge of Azure and AWS (advantageous)
• Knowledge of Allan Gray’s application environment would be a distinct advantage
• A working knowledge of scripting languages (advantageous)
• Able and willing to self upskill.
• Ability to work independently as well as part of a team
• Strong logical thinking and deductive reasoning
• Ability to analyse and investigate error messages
• Excellent communication and overall people skills
• Enthusiastic and fast learner
• Passion for IT and technology in general
• Excellent time management skills
• Be prepared to work shifts on a rotational basis
• Be prepared to work after hours on a rotational basis (including weekends)
• Exceptional attention to detail
• Ability to function well under pressure in a fast moving environment
• Results orientated
• Ability to accept responsibility for all tasks
• Show initiative for own growth and development
• Detail oriented

QUALIFICATIONS

• Degree or Tech course in IT, Commerce, Sciences or Engineering faculty
• 3+ years experience in a similar role

• Incident and Problem Management: troubleshoot/investigate and fix issues raised by the business and the rest of IT. These events could be related to Production or Development Environments and encompass in-house and vendor developed applications (applications include the following technologies C#, JavaScript, MSSQL, Crystal, SSRS)
• Request management: the fulfilment of requests raised by business and the rest of IT
• Drive automation of IT processes
• Maintenance of the production and development environments
• Work on multiple projects
• Support domains with the technical setup and configuration of new system implementations
• Implement access requests while ensuring due process is followed especially with regards to auditing requirements
• Release Management: release scripts and code ensuring changes are tested and approved
• Application and Database Performance Monitoring, Investigation and Tuning
• Liaise with 3rd line development teams to resolve incidents, when required.
• Business Continuity Planning and Testing
• Regular updating of documentation
• Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements
• Knowledge of AWS will be advantageou