Application Support Analyst- Adelaide based

at  DXC Technology

JOB DESCRIPTION:

• 
  DXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit dxc.technology
  As a Level 2 Application Support Analyst, you will be hands-on actively contributing to technical discussions, working on incidents, deploying changes, resolution of problem records, project work and managing competing priorities.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

• Additional Job Description

Additional Job Description
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

• Supporting proprietary software applications & third-party vendor applications
• Troubleshooting high level issues for clients to help solve various technical issues and provide expert advice in accordance with Service Level Agreements.
• Managing incidents within SLAs using ITIL principles
• Executing system changes
• Pro-actively participate in updates to the Incident Quality Register and Applications Support Knowledgebase
• Liaising with customers, vendors and members from internal and external teams to provide seamless end to end support services to the client.
• On-call roster and out-of-hours work required for this position
• Assist with the on-boarding and training of new team members
• Actively participate in the cross-skilling and sharing of knowledge within the team